Holiday Inn Express Zhengzhou Guancheng, an IHG Hotel

Holiday Inn Express Zhengzhou Guancheng, an IHG Hotel Reviews

Holiday Inn Express Zhengzhou Guancheng, an IHG Hotel

No.67 Lianyun Road, Guancheng District, Guancheng Hui District, Zhengzhou, Henan, 450003, ChinaView Hotel Details
Holiday Inn Express Zhengzhou Guancheng, an IHG Hotel
Holiday Inn Express Zhengzhou Guancheng, an IHG HotelHoliday Inn Express Zhengzhou Guancheng, an IHG HotelHoliday Inn Express Zhengzhou Guancheng, an IHG Hotel
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Holiday Inn Express Zhengzhou Guancheng, an IHG Hotel Guest Reviews

4.8/5
Excellent
2404 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2404)
Positive reviews(2389)
Reviews with photos/video(134)
Friendly front desk staff(594)
Classy environment(400)
Awesome amenities(396)
Many amenities(275)
Delicious breakfast(216)
Easy to get around(132)
Perfect for business trips(77)
Close to metro(17)
Negative reviews(15)
Norman garvey
Superior Queen Room
Stayed in Jan 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 25, 2024
Hotel was excellent , worker's excellent. I stayed 1 extra day, perfect location
Response from Property: Dear guest, Thank you so much for your review of our hotel.The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most. You’ll enjoy comfortable bed, refreshing shower, office-style, leisure accoutrements, Chinese and Western-style breakfast buffet—all created to allow for an easygoing travel experience. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team
Guest User
Superior Queen Room
Stayed in Nov 2023
Solo travelers
26 review
4.2/5
Very Good
Posted on Dec 16, 2023
Service was very good. Yuki and Fair at the front desk were warm and welcoming. Great service from all the staff I encountered. Clean rooms and reasonably priced.
Response from Property: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team
Ghayratjon
Superior Queen Room
Stayed in Oct 2023
Business travelers
3 review
4.5/5
Great
Posted on Nov 24, 2023
The room is clean, but the pillow smells 🚬 , thanks there were more 3 pillows without smells.
Response from Property: Dear guest, Thank you so much for your review of our hotel. We apologize for the pillow smelling during your stay, we will make more efforts on the cleaning in the future. Please feel free to contact with us if you need any help during your stay, we will try our best to assistant you. We do hope to have the opportunity to welcome you back in the future. Wish you have a nice day! IHG Social Listening Team
Bhuvani Dharan
Superior Queen Room
Stayed in Mar 2023
Solo travelers
20 review
5.0/5
Outstanding
Posted on Apr 9, 2023
As a travel blogger with over one million followers on YouTube, I've had the opportunity to stay in hotels all around the world. The Holiday Inn in Zhengzhou is without a doubt one of the best I've ever experienced. During my stay, I had the pleasure of staying in a Superior Queen room that was neat and clean, with all the amenities I needed for a comfortable stay. The complimentary breakfast was also top-notch, with delicious food options to choose from. However, what truly sets the Holiday Inn in Zhengzhou apart is the staff. Despite the language barrier, every staff member I encountered was incredibly friendly and welcoming, going above and beyond to make my stay memorable. In particular, Tina stood out for her exceptional service and attention to detail. She helped me navigate the city and provided me with insider tips that only a local would know. Her genuine kindness and warm personality made me feel like I was staying with a friend rather than a hotel. With my experience traveling to over 28 countries, I can confidently say that the Holiday Inn in Zhengzhou is a standout choice for any traveler looking for comfort, convenience, and exceptional service. If you're planning a trip to Zhengzhou, this hotel should be at the top of your list.
Response from Property: Peach blossoms are warm, willow catkins are blowing in spring. It is also our honor to meet you in the spring of Zhengzhou. Thank you for your recognition of our service. For us, you are not only guests staying in the hotel, but also friends from afar, and even our family. We are willing to share with you all the things that interest you in the local area, which is more like pouring out our heartfelt feelings to our long lost friends. We are your home when traveling, with a safe and reliable environment, warm and comfortable rooms, clean and refreshing hygiene, and delicious mornings to help you eliminate the fatigue of travel and start a vibrant day. Thank you for choosing and staying at our hotel. Wish you have a nice trip! Looking forward to meeting you again! Sincerely, IHG Social Listening
Guest User
Superior Queen Room
Stayed in Aug 2023
Couples
4 review
4.7/5
Amazing
Posted on Sep 16, 2023
This was a great hotel to stay in in Zhengzhou. The staff were professional, friendly and always helpful. The room was clean and had everything that we needed, although if it had an iron we would have appreciated it. The extra touches such as complimentary water and WiFi made it very convenient. We had their buffet breakfast on the last day of our stay and that was also pretty good. Lots of variety and not too crowded. The food was fresh and tasty. We will definitely stay there again
Response from Property: Dear guest, Thank you so much for your review of our hotel. You can enjoy our complimentary daily breakfast buffet featuring Chinese and Western dishes.Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. Our superior geographical location, facilities, high-quality services make excellent cost-effectiveness for your trip. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team
Guest User
Superior Queen Room
Stayed in Jul 2023
Business travelers
6 review
3.7/5
Posted on Aug 9, 2023
It’s a very nice hotel, cheap too, it seems like a good option if you are looking for a cheap hotel!
Response from Property: Dear guest, Thank you so much for your review of our hotel. You can enjoy our complimentary daily breakfast buffet featuring Chinese and Western dishes.Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. Our superior geographical location, facilities, high-quality services make excellent cost-effectiveness for your trip. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team
Rebekka M
Superior Queen Room
Stayed in Jun 2023
Business travelers
2 review
4.7/5
Amazing
Posted on Aug 2, 2023
Great value for money with breakfast included. Staff was very hospitable and helpful. Room was a good size and had everything we needed.
Response from Property: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 174 humanized and fashionable guest rooms, which are simple, fashionable, exquisite and comfortable. They are equipped with soft and comfortable sleeping beds, clean and refreshing sheets, LCD flat screen TVs, high-speed internet, exquisite and convenient shower facilities, high-quality bathroom supplies, and soft and compact pillows for you to choose from. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most. Thank you for your high recognition of our service. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team
Anonymous User
Superior Queen Room
Stayed in Aug 2023
Solo travelers
39 review
4.0/5
Very Good
Posted on Sep 28, 2023
Good location ,friendly and helpful front desk and staffs
Response from Property: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 174 humanized and fashionable guest rooms, which are simple, fashionable, exquisite and comfortable. They are equipped with soft and comfortable sleeping beds, clean and refreshing sheets, LCD flat screen TVs, high-speed internet, exquisite and convenient shower facilities, high-quality bathroom supplies, and soft and compact pillows for you to choose from. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most. Thank you for your high recognition of our service. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team
AMONULLO
Superior 2-bed Room
Stayed in Jul 2023
Other
5 review
5.0/5
Outstanding
Posted on Aug 26, 2023
Ynki fair sanny rose 👍👍👍👍✨✨✨✨😊😊😊😍😍😍
Response from Property: 尊敬的客人,非常感謝您的入住與可愛的讚賞!很高興能為您的出遊帶來美好的時光。我們的環境安全可靠,客房温馨舒適,衞生整潔清爽,服務熱情周到而又準確高效,還有暢爽沐浴、優質睡眠、高速網絡、免費的中西式早餐等超值服務,做好您旅途中堅強的後盾支援。期待您有機會能再次入住我們酒店,祝您生活愉快,笑口常開!智選假日賓客關懷團隊
Liulangaidao
Superior Queen Room
Stayed in Feb 2025
Travel with friends
19 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Xiao Guo at the front desk provided very good service and upgraded the room type for free. . Welcome fruit was also given, the room was very clean and I was very satisfied with my stay. .
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Holiday Inn Express Zhengzhou Kaibin! In order to give you a comfortable stay, our housekeeping team strictly cleans the room according to high standards, from making the beds to cleaning the bathroom, leaving no corner untouched to ensure that the room is clean and tidy, so that you can stay with peace of mind. In terms of service, we always maintain enthusiasm and thoughtfulness. We will upgrade your room type for free according to actual conditions and carefully prepare welcome fruits, hoping to bring you surprises and warmth. We will continue to maintain this level of service and hygiene, and look forward to you choosing us again. We wish you a happy life and all the best! Holiday Inn Express Guest Care Team
Aningluo
Superior Queen Room
Stayed in Feb 2025
Couples
34 review
5.0/5
Outstanding
Posted on Mar 8, 2025
The hotel has a good environment; there is free parking and complete facilities; the front desk service is also very warm and thoughtful; it is very good and worth recommending, and the location is very convenient and close to the South Third Ring Expressway
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Holiday Inn Express Zhengzhou Kaibin! The hotel is strategically located at the junction of Guancheng District and Erqi District, close to Zhongzhou Avenue, close to the South Third Ring Expressway, and extremely convenient to the Zhengdong New District CBD. There is also Dennis David City nearby to meet your leisure and shopping needs. The transportation is even more convenient, not far from the airport and the station, and there are subways that can directly reach many places. We provide free parking, comfortable beds in the rooms, high-speed Internet and other facilities. The self-service business center and laundry cabinet in the public area also help your travel. The staff is warm and thoughtful, and they provide attentive service from the moment you step into the hotel. Looking forward to your visit again, and wish you a happy life and all the best! Holiday Inn Express Guest Care Team
Anonymous User
Superior Queen Room
Stayed in Jan 2025
Other
2 review
2.7/5
Posted on Feb 15, 2025
Dirty, poor hygiene, I can't believe this is a cleaned room. The whole thing is like a renovated old hotel. For this price, it's better to book a hotel with Huazhu Club. IHG should avoid it.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您選擇鄭州凱賓智選假日酒店,看到您反饋房間衞生問題,我們十分重視 。此前疫情期間酒店因承擔隔離任務,少部分房間的浴室五金、石材及地板受到了一定程度的腐蝕 ,雖已進行清潔維護,但無法恢復原狀,可能在視覺上仍會給您不太乾淨的感覺。我們深知這給您的入住體驗帶來了影響,十分抱歉 。後續我們會持續優化,加強清潔和維護 。在您入住期間,若遇到任何問題,都可以及時聯繫酒店前台,我們會第一時間為您解決 。期待能彌補這次的不足,給您更好的體驗 。智選假日賓客關懷團隊
Guest User
Superior Queen Room
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 12, 2025
The environment is very good and the facilities are complete! ! The front desk beauty has very good service, very thoughtful and enthusiastic. The room is very good and the room is cleaned very cleanly. Overall, I am very satisfied! ! !
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇鄭州凱賓智選假日酒店!酒店隸屬洲際酒店集團旗下,遵循全球統一標準,致力於為您打造舒適的住宿體驗。酒店所處管城回族區,位置優越,出行便利。我們十分注重環境營造與設施建設,力求讓您在雅緻氛圍中享受完善設施帶來的便捷。前台團隊始終熱情滿滿,以周到服務迎接每位賓客。客房打掃嚴格把控衞生,確保乾淨整潔。很高興能得到您全方位的認可,這激勵着我們持續進步 。願您往後諸事順遂,生活美滿 。智選假日賓客關懷團隊
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The hotel front desk service is very good. We also received welcome fruit upon check-in. The hotel has complete supporting facilities and is very comfortable and satisfactory. It is also very close to the museum.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Holiday Inn Express Zhengzhou Kaibin! As a brand of InterContinental Hotels Group, we always adhere to the concept of high-quality service. The front desk team will warmly provide you with a comfortable stay experience, and welcome fruit will be given upon check-in to convey our full sincerity. The hotel is fully equipped with facilities to meet your life and leisure needs. The superior geographical location allows you to easily reach city landmarks such as museums. We are honored to receive your satisfaction. We look forward to your visit again. I wish you happiness and health in the Year of the Snake and all the best. Holiday Inn Express Guest Care Team
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The service of the lady at the front desk was very enthusiastic. The hotel facilities are very complete and the hotel breakfast is also very rich. I will choose it next time.
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you for choosing Holiday Inn Express Zhengzhou Kaibin! As a member of InterContinental Hotels Group, we strictly follow global unified standards and strive to create a high-quality accommodation experience for you. The hotel's front desk team is enthusiastic and professional, and greets every guest with caring service. The hotel has complete supporting facilities to meet your business, leisure and other needs. The breakfast is carefully prepared and the dishes are rich and varied. Your recognition and repeated choice are the greatest encouragement to us. Looking forward to your next visit. I wish you and your family happiness and success in the Year of the Snake. Holiday Inn Express Guest Care Team