Zhangzhou Yuanshan Fliport Hotel

Pelayanannya buruk, sikapnya tidak positif sama sekali, tidak masalah jika tidak aktif mengakui kesalahannya, dan menyalahkan tamu. Setelah masuk pintu, AC-nya nyala. Katanya pemanas tapi udaranya dingin. Setelah nunggu lama, pelayannya datang. Pas dia datang, katanya kita sendiri yang mengatur udara dinginnya. Aku terdiam . Sebelum tidur, saya menemukan ada sandal di dalam duvet cover. Setelah menunggu lama, pelayan datang dan bukan hanya tidak meminta maaf, tapi malah curiga tamu yang memasukkannya sendiri. Kok bisa? dibenarkan? Yang dibutuhkan untuk menyelesaikan masalah adalah keikhlasan, permintaan maaf yang tulus jauh lebih baik daripada sepiring buah atau tiket pemandian air panas. Hotel ini sibuk saat Tahun Baru Imlek, jadi semua orang bisa mengerti jika terjadi kesalahan, tapi sikap pelayanan seperti ini tidak bisa diterima. Ini awalnya kedua kalinya saya ke sini. Terakhir kali saya pikir itu cukup bagus, tapi kali ini jauh lebih buruk. Saya akan mempertimbangkan hotel lain lain kali saya datang ke sini.

This must be my worst stay in a hotel for the last 3 years. The rooms are huge but their sound proof is so bad that when anyone on the same floor closes his door, my room door quakes. So you can imagine how you feel when you are in deep sleep and you are suddenly awaken by a loud bang. Every so often. Middle of the night.  Secondly, the aircon in the room continuously blew cold air. Seems this is the setting of their central aircon and my room was an icy 20 degrees throughput. Location wise, it is near the old town but not so near that you can easily walk. Yes there are limited public buses but limited services near the hotel and their frequency leaves much to be desired. Your best bet is go for ride hailing. Fortunately these are very affordable and the city of Zhangzhou is small. Safety box in the room did not work. And yes I did follow the operating instructions  On the plus side, hotel has outdoor hot spring pools but I didn’t try them as the weather was too cold. Manager apologised profusely and tried to compensate us with fruits and bottled water. In my mind it did not make up for 4 nights of poor quality sleep.

First time staying at Zhangzhou Yuanshan Fliport hotel. We booked this hotel based on good reviews. Very happy with the services provided. We greatly appreciate the staff, especially Ci Ci Chen and Whitney Huang who are very helpful and make our stay comfortable. The room is big and clean. The view from the balcony was great.

We got a free upgrade as we are visiting during the lull period. The nice room is nicely equipped, nicely maintained, and has a large balcony looking out at the river. Both the day and night views are amazing. Special shout out to Whitney Huang who took very good care of us at breakfast. We got free entrance to the onsen area as part of the hotel stay - which was amazing.

Good and hot spring fun

The hotel was great, we had a very nice stay there. The location and facilities were perfect. The frontline staff (Eddie) was really helpful, he gave us an upgrade to a family room with bigger beds, so we could have a more comfortable stay in this city. The other staff were also very nice. Tim 高佳圳 helped us to book cars when we checked out and move to Xiamen, also helped us to take care of our belongings. And Ms Zhou 周珍珍 was very nice, she helped us with our hotel reservation in Xiamen. Overall, a really pleasant stay and memories in Zhangzhou, thanks to this hotel!