Zhangjiajie Hotels with Airport pickup service

We had a wonderful stay at the Pullman. George from the concierge was very helpful in booking our tickets. The location is fantastic, close to East Gate, with major attractions just a few kilometers away. Although we hired a Didi, it's also possible to walk to these attractions. The western food section in the restaurant could use some improvement; the pizza tasted more like cheese on bread than an actual pizza. However, the breakfast buffet was quite nice. We definitely recommend this place for families, as the pool is great for both kids and adults after a long day of walking.

Our holidaying at Zhangjiajie was memorable not just because of the most astounding natural beauty of the place but also because of one of the most memorable experiences at the hotel we stayed in: ‘Harmona Resort and Spa’. The warm and friendly staff here created a very welcoming atmosphere.  We experienced excellent customer service with friendly and approachable attitude displayed by every member of the staff. They had the ability  to anticipate needs of guests and respond promptly. Though we did not know Mandarin, we never felt isolated because of the extra length the staff went to translate using technology.  The staff also handled specific requests quickly and were excellent in resolving issues. We had problem with our electrical plugs and adapters. Cherry from the Front Desk patiently spent hours and found a solution that allowed us to charge all our electronics on the local system.   The staff particularly at the restaurants displayed cultural awareness and showed sensitivity  to our vegetarian meal requests.  Special mention must be made of Front Desk Staff particularly Cherry who positively responded instantaneously to any of our requests.     Housekeeping Staff also responded immediately to our request for sorting out the WiFi issue.     I and my wife would like to specially thank Hq Du, an extremely pleasant and helpful lady at the restaurant where we had our daily breakfast. Donghua and Fang ant this place  also went out of the way to make the daily breakfast an experience to remember. All the three anticipated our needs and were always friendly and cheerful.They walk the talk in customer service. When my wife did not go for buffet breakfast as she was working out, they insisted on packing the breakfast for her.  Also, on the day we were leaving, they packed take away food for the road. This was highly thoughtful of them.  We would also like to thank Roland, Yuan Quioyun and Lora from the Chinese restaurant, who prepared for us off-the-menu Chinese vegetarian dishes which proved to be very delicious. Overall, we had an incredibly lovely experience at this resort and would strongly recommend visitors to Zhangjiajie to stay at this place.  - **Feedback Mechanisms**   - Encourage staff to share experiences and feedback for continuous improvement. - **Recognition Programs**   - Acknowledge and reward exceptional service to motivate staff.

Extremely clean and well maintained: any small issue that arose was quickly fixed. Location is optimal if visiting the national park, as the hotel lies at a 15m walk away from the Zimugang (Central Entrance) of the park. Sadly, delivery apps do not deliver to the hotel, so one should make sure to have some snacks handy. Didi service works in the area of the hotel at any time of the day and night. The host is fantastic as he offered us a ride to the entrance for both days that we visited the park. He also provided a driver to pick us up from the airport and gave us several recommendations on activities. Breakfast is essential but very tasty: be sure to come early, as few dishes might finish (especially baozi and dumplings). In the winter, some amenities like the pool and the balcony are harder to enjoy, due to the weather. All in all, highly recommended experience if planning to have easy access to Zhangjiajie park, combined with a very pleasant room and stunning views. Really worth every penny.

Very close to the entrance of Zhangjiajie West, this small but highend countryside villa resort is well-appointed, clean, and with beautiful views of the Zhangjiajie mountains in the distance. We had breakfast every morning and two dinners in the villa restaurant which were delicious. While far away from the Zhangjiajie City, the location wad perfect for people seeking quiet, natural countryside living in a highend villa.

We had a very nice stay, we stayed 3 people in one room. The room we stayed in was very big and had its own unique style. It was very clean. The hotel is very close to the South Gate of the park. It's a little hidden away from the road, but they were very quick to come and pick us up and drove us to the park entrance every day free of charge. Breakfast eggs come from free range chicken on the ground and they were excellent. Over all the food was very good. It's a small hotel run by a family and they are all very nice and helpful with planning your stay. Location is beautiful. We really enjoyed our stay.

The hotel is amazing, service, cleaness and facility wise We absolutely satisfied. The breackfast was included and was international and Absolutely delicious. Great variety. The only thing that upsad us was, the fact that tbe swiming pool didn't workbut other wise the hotel is like palace. Its 15 min drive from the main attraction, so wherever wr go we use a taxi. We had 2 nights and 3 days, was amazing taht we visited Avatar mountain and the glass bridge along with so many other activities

This hotel appears to have undergone a major renovation and upgrade recently. The hotel is pleasant and comfy overall, but there are no frills or excesses. We had ordered a Deluxe Queen room and it was spacious and clean. The highlight of the room was a wide panoramic window that offered a wonderful view of the town and the surrounding mountains. We recommend that you opt for this room type, if you can! The staff at the reception were kind and patiently explained everything. They met our every request, but be warned that they speak no English. You would be fine with even basic Chinese, however. There was a relatively broad selection of meal at breakfast. Although the meal at breakfast was entirely Chinese, even European travellers would definitely find something to eat as there was a broad selection of salads available. The breakfast is served on a pleasant covered rooftop terrace. There is plenty of restaurants and shops in the area surrounding the hotel. The hotel is conventiently located a few steps away from the main entrance of the Zhangjiajie national park As far as we could discern, no other hotel is located closer to the main gate. We are European travellers, by the way. Would highly recoomend this hotel to anyone, but you need to have at least basic Chinese language skills! Besides, we found the hotel to be extremely good value!

Nice hotel with good price. 10 mins walk to tianmen mountain cable car. Breakfast very good for this price, a lot of options. The room is big and clean. Free pick up n drop off and snack. Recommended.

The Hotel was very magical, like out of a fairytale. The resort is 15 min away from the entrance to Zhangjiajie National Forest Park. The front desk was very helpful especially Tim. He speaks good English and helped me book Tianmen mountains and the other front desk also drove me there. The hospitality and breakfast was amazing. There are many foreigners that stay in this hotel aswell. The area is surreal and when it gets dark it also looks amazing.

This was a 5 star experience, it was amazing, the service was very personalized. They had someone in charge of our stay in the hotel so anything you needed you could just text the person and they will do their best to make your experience excellent. Our person in charge was 小张 and he made our stay feel so good. 100% recommend this stay, so relax. The only thing is that it’s far away from the city. So if you want city experience then don’t stay here because it is 40 min from the city. This is up in the mountain. In summary, the views here are sooooooo damn pretty and I love it.