Hilton Garden Inn Zhangjiajie Tianmen Mountain

Traveling as an European family of 5. What a pleasant stay we had! From the moment we made the booking until we got dropped off at the airport. Scarlet and Dennis were so friendly and so very helpful. Everything we asked for they tried to make it work! Because we’re with 5 they had to be flexible when picking us up at the train station and other moments but they made it work! Large swimming pools with a big area for the kids to play. Free coffee, water, fresh juice and a robot to deliver it to your room. Nice rooms with good beds Great breakfast, Chinese and western combined. 5 minutes from the airport and less then 10 minutes to the cable way to Tianmen Mountain. Many thanks!

This is a very beautiful, brand new hotel with no unpleasant smell in the room. There are Children's Water playground, outdoor swimming pool, as well as indoor constant temperature swimming pool in the hotel. And most importantly, all of the swimming pools are complimentary for the guests of hotel. It is only 4-minute drive way from hotel to Tianmen Mountain and the hotel offers free transfer. The room's panoramic window has direct view of the cave of Tianmen Mountain. I had enjoyed free transfers from hotel to high-speed railway stations, and airports. It is very nice hotel with great services. Worth 5 stars 👍👍👍👍👍

Selina provided absolutely superstar customer service! Her assistance with my airport transfer was exceptional. She was incredibly polite, professional, and friendly.

酒店安排免費接機，因為航班較早，還特地留了早餐，真的很貼心，酒店經理劉忍服務超級棒，房間還贈送水果和西瓜汁，早餐品種多樣，非常豐富，房間衞生很乾凈，還給我們升級了房間，總之，沒有踩雷，酒店所有工作人員服務態度v超級棒，非常滿意，下次再來張家界旅遊首選酒店

帶着老媽出行，想讓長者玩得舒服，提前預訂了酒店，但是酒店降價了，主動聯繫幫我們升級了房間給長者準備了水果，非常有耐心，尤其是在景區接送接站都安排的特別妥帖，房間讓長者看到景色特別好，住的也舒心太棒了。酒店的飯菜也很棒

這次入住真的讓我太滿意了！酒店的服務簡直無可挑剔！從預訂開始就感受到了他們的用心，到達後前台小姐姐熱情接待，還貼心為我們免費升級了房型，房間寬敞舒適，視野超級棒🥳 最幸運的是，我們在房間裏看到了天門山的“天門洞”，那種震撼和驚喜真的難以言表！感覺就像是酒店送給我們的額外禮物～ 另外，酒店的接送服務也非常周到，不僅提供了車站和機場的接送，還有來回景區的專車接送，對於遊客來説真的太方便了！完全不用擔心交通問題，玩得特別省心。落地之後就有工作人員聯繫。 每一位工作人員都態度親切、服務細緻，讓我們有賓至如歸的感覺。下次來玩一定還會選擇這裏！強烈推薦給大家！