Hilton Garden Inn Zhangjiajie Wulingyuan

Foreign family of 4 visiting the local attractions. The customer service is excellent. Joanna was a star and organized all the local tickets we needed (even after arriving at 1am!). Highly recommended the hotel. One point to note, only breakfast is available but enough local restaurants, so not a big issue.

Great location, new hotel and friendly staff. Joanna stayed late close to midnight to help us finalize and booked our itinerary which was a lifesaver for us if you don't speak mandarin! She helped made our stay that much more enjoyable.

Brand new hotel that just built this year. They have very focus on their service. They have a virtual butler that messages you before to make sure you get everything you need set up. I asked for an early check in and they made sure that happened. I got checked in at 12 PM even though the check-in is at 2 PM. The room is really nice and big, they brought fruits as a nice refresh in midday and Joannna the Thu Lady mixture everything was booked and set up for us and explain everything in detail for all the places we wanted to see. I love that they have the option for us to do hourly pay if we want to stay later on our last day we were coming back around 6 PM before we head out to the airport so we decide to use that option. wanted to shower and get our self organized before heading to the airport.  they stated that they have a washer and dryer when my husband went down to get her clothes to wash, there’s a lady that just takes your clothes washer for you fold it all nicely and it’s all at no extra charge. The pool is really nice and I love their little robot that deliver things. I love everything about this hotel. We would definitely stay again.

Nice service with the active customer expectation management

Excellent stay, New hotel, great Service, nice rooms

Great place to stay and see the sights!