Hilton Garden Inn Zhangjiajie Wulingyuan

設施還行，但是服務真的很爛，0情緒價值。 首先，晚上12點洗衣房工作人員就下班了，那些衣服完全來不及洗，全季亞朵都可以早上洗好衣服送過來，為什麼你不可以？酒店可以安排更多人倒班來洗衣服，因為旅遊旺季很多人都需要洗衣服，洗衣房的待洗衣服滿地都是，問工作人員有沒有什麼好的解決辦法能快點拿到乾淨衣服因為第二天退房走了，也是支支吾吾沒有任何建議，這樣的應變能力建議還是多培訓吧；而且洗衣房是在健身房裡麪的，沒有單獨的門，不知道的人根本找不到；而且這麼大的酒店衹在一棟樓裏有洗衣房，根本不理解。 第二，前台服務很一般。傍晚從景區玩完回來很熱很渴，記得在在前台辦理入住的時候看到公區冰箱是有免費飲料可以自取的，然後就去拿了，然後同行人説前台的人一直盯着我們，而且在上樓休息一會下樓吃飯的時候也是看着我們，額這就是服務人員提供的服務嗎？ 第三，早餐我們因為多一個人所以在辦理入住的時候就付錢了，第二天早上的時候報了房號後我們直接進了，然後服務員直接追到取餐的地方問我們説付款，excuse me？用得着嗎？而且這是你們內部沒溝通好為什麼影響顧客早上用餐的心情？練基本的亞朵全季桔子都比不上。 第四，酒店第二天的時候廁所有異味，不知道衞生有沒有好好打掃

房間環境很差，衞生間有嚴重惡臭，另外房間有大飛蟲，酒店讓人用殺蟲劑噴了後處理，但是殺蟲劑氣味在房間一直有嚴重影響休息，而且不同意換房，衞生打掃很差在沙發抱枕下有別人使用過的川航濕巾

第一次寫差評，酒店的服務太差了，沒有給笑臉就算了，辦理入住還讓我等那麼久，説了不要頭尾房，還給安排，一進房間不知道是一股抽煙的味道還是甲醛味，枕頭上還有毛髮，床頭下面還有別人用過的紙巾，地板也沒有拖乾淨，反映後還説是這樣的，擦不乾淨，這樣的服務是希爾頓酒店該有的服務嗎？真不值這個價格。

最差不多最高價的家庭房，拿到房卡打開房門，洗手枱上還放着這上一個客人喝剩的奶茶杯子，味道還挺香甜的。地板上頭髮灰塵比比皆是，尤其是角落裡。廁所的味道更是一言難盡，每天都請服務員刷洗第二遍，還是味道很重，可能跟沒有單獨的排風扇有關。剛接到客服電話問抱枕和娃娃放哪裡了？！呵呵，從沒見過。這工作人員對房間裏有什麼東西如此不清楚嗎，可見管理混亂。住過很多Hilton，這次真的失望。遺憾沒拍下奶茶杯的照片。

Brand new hotel. Exceptional service, delicious breakfast buffet with many choices and clean quiet rooms. Staff very helpful providing maps, they were also responsive to inquiries ahead of time. High end lighting-night lights very useful if using toilets at night!Tons of amenities, slippers, robes toothbrush etc. Reserved foot massages in the hotel spa, but prices were higher compared to establishment in Wulingyuan (understandably given convenience) and there was some upselling of the spa service upgrades. Overall getting foot massages in rooms was nice and relaxing if you don’t want to go out, but keep in mind the additional cost to getting in the town. Things to note-the hotel allows smoking in the rooms and we were upset to find our neighbor smoked. They lent us an extra quiet air purifier to help with it once we told them. Air conditioning in our room was not functioning so rooms got somewhat hot, we had to open door and windows to let mountain air cool. At night preferred to keep window closed because of some road noises so it could get very warm in night.

The location is perfect- 5 min drive to the national park’s east gate. The room was very clean . Breakfast was varied and ok. Front desk staff were helpful. More training is needed for some things such as clearing dishes at breakfast- not a big deal but it’s not “Hilton “ quality just yet. Overall, a good hotel.