Pui Yi
March 25, 2025
When checking in at 3:00, the waiter said that the hotel only had a power outage for 1 to 1.5 hours, but the power outage lasted until 20:45. During this period, I was not told when the power would be restored, so I asked to check out but was refused.
Furthermore, the room I booked was under renovation before I checked in. The waiter said the renovation would start from 9:00am to 6:00pm. If we were afraid of noise, they arranged a smaller room for us. I really want to ask the hotel why they downgraded me to a smaller room. I travel a lot and I have never been treated this way by a hotel. In addition, the waiter said the renovation would start at 9:00am, but in fact they had been doing it since 6:30am, so I was very angry. The water pressure in the shower was so slow that I can't describe it!!!!!!!!!
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