NO.1 Bigui Garden Banping village, Shati township, Yongding District, Zhangjiajie, Hunan, 427000, ChinaLihat Detail Hotel
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam
Ulasan Tamu
4.6/5
Very Good
1790 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Location4.7
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1790)
Positive reviews(1733)
Reviews with photos/video(400)
Delicious breakfast(214)
Loved the view(112)
Offers pick-up/drop-offs(104)
Great air circulation(53)
Luxurious(30)
Great swimming pool(30)
Negative reviews(57)
Robin ESCLARMONDE
Comfy Family Room
Menginap di Jan 2025
Family
4 ulasan
5.0/5
Outstanding
Diposting pada 19 Mar 2025
We had an excellent stay at the hotel. The room was spacious, and the staff was extremely kind. The food was very good and reasonably priced. The location is magnificent. A huge thank you to Andy, the lobby manager, who accompanied us throughout our stay. He advised and guided us through the various activities available nearby. We are very happy and highly recommend the hotel !
Tanggapan dari Properti: Dear Cinnamon family hello ah ~ ^_^ ~ Thank you for your high recognition of us, careful service is only for such a heartfelt you, and I hope you can convey this touch more people oh (*^▽^*) ~!
Hamidreza & Atefeh
Superior 2-bed Room
Menginap di Mar 2025
Couples
26 ulasan
5.0/5
Outstanding
Diposting pada 4 Apr 2025
The staff were incredibly kind and went above and beyond to make sure we had a wonderful stay. Their hospitality truly made our trip special!
Tanggapan dari Properti: 尊敬的賓客,非常感謝您對張家界碧桂園鳳凰酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Forest Room - With View (Double Bed) (Balcony)
Menginap di Nov 2024
Solo travelers
4 ulasan
5.0/5
Outstanding
Diposting pada 15 Des 2024
Good service and quality for what you pay
Tanggapan dari Properti: Thank you for your favorable comments, simple handwriting brings us is full of emotion, we sincerely look forward to your next visit! Wish you a happy life!
Anonymous User
Deluxe Room (2 Beds) (Terrace)
Menginap di Mei 2024
Couples
12 ulasan
4.5/5
Great
Diposting pada 5 Jul 2024
The hotel is amazing, service, cleaness and facility wise We absolutely satisfied. The breackfast was included and was international and Absolutely delicious. Great variety. The only thing that upsad us was, the fact that tbe swiming pool didn't workbut other wise the hotel is like palace. Its 15 min drive from the main attraction, so wherever wr go we use a taxi. We had 2 nights and 3 days, was amazing taht we visited Avatar mountain and the glass bridge along with so many other activities
6/17
Tanggapan dari Properti: Dear Guest: Thank you for your valuable suggestions, the hotel pool outdoor pool for the summer seasonal opening, I'm sorry to cause you trouble, BGG's way forward, thank you for all the way to support, look forward to the next stay can bring you 5 points satisfied with the experience oh.
CHANGMIN
Comfy Family Room
Menginap di Agt 2024
Family
5 ulasan
5.0/5
Outstanding
Diposting pada 28 Sep 2024
good. clean
Tanggapan dari Properti: Thank you for choosing to stay in Cinnamon Phoenix Hotel, the hotel is adjacent to the Zhangjiajie National Forest Park, hundreds of rare plants covering the rolling hills, embracing the unique forest vacation resources. The whole international tourism resort area integrates tourism vacation, leisure and entertainment functions in one Oh, look forward to your visit again.
sainath penugonda
Forest Room - With View (Double Bed) (Balcony)
Menginap di Jul 2024
Couples
4 ulasan
5.0/5
Outstanding
Diposting pada 3 Sep 2024
Very nice location in Zhangjiajie and the room had the scenic Mountain View with bath tub and really liked the stay and also had a vast range in breakfast will recommend to stay whenever you are in Zhangjiajie
Tanggapan dari Properti: Dear Guest,Thank you for your stay and five-star praise, we will continue to work hard to do better. Welcome you to come back to Zhangjiajie and stay at Cinnamon Phoenix Hotel again!
Guest User
Forest Room - With View (Double Bed) (Balcony)
Menginap di Mar 2025
Couples
1 ulasan
5.0/5
Outstanding
Diposting pada 15 Apr 2025
Excellent rooms and services
Tanggapan dari Properti: 相逢即是有緣,小碧相信生命中的每一次邂逅都殊為不易,很高興在分別後還能給您美好的回憶,親愛的碧桂園家人,感謝您細緻入微的評價,讓小碧如沐春風。還請您將我們推薦給您身邊的朋友吧~
Guest User
Deluxe Room (Double Bed) (Terrace)
Menginap di Mar 2024
Couples
10 ulasan
4.7/5
Amazing
Diposting pada 6 Mei 2024
The place was nice, cleaning staff were friendly and courteous. But had Difficulty finding transportation to attractions area.
Tanggapan dari Properti: Dear guests, The hotel is adjacent to Zhangjiajie National Forest Park, surrounded by majestic mountains, close to the city center, and not disturbed by the city, and 50 meters from the hotel entrance to the city, Tianmen Mountain, high-speed rail station, forest park, railway station / bus station line bus, the traffic is very convenient, look forward to your visit again!
Franscios Michael
Superior 2-bed Room
Menginap di Jun 2023
Family
2 ulasan
1.0/5
Diposting pada 20 Jul 2023
Our flight was cancelled and only rescheduled a day later, we decided to stay at this hotel for its luxury amenities and facade. We were very wrong to book a room at this hotel. This hotel looks luxurious but it is far from it. The hotel is falling apart and many of the advertised amenities do not work or are suspended. We specifically booked a room at this hotel to spend the day at the pool only finding out the next day that the pool opens at 2pm and we are supposed to check out at 3pm. Also the room and bathroom fixtures are breaking off and the hot water wasn't working when I wanted to take a shower at 10am. Also the inside of the hotel was blistering hot as they do not turn on the air-conditioning in the hotel lobby, restaurant or corridors. The room air conditioning was also atrocious we put the room temperature on the coldest but it didn't really work. The breakfast was also very low budget as the selection was very limited for western pallets. The view and location of this hotel looks amazing but do not be deceived by the facade as this hotel is terrible. DO NOT STAY HERE. This hotel is going out of business and you will only waste your money.
6/8
Tanggapan dari Properti: We are very sorry to bring you a bad check-in experience, the hotel pool is open from 2:00 p.m. to 9:30 p.m., the hotel provides hot water for guests 24 hours a day, and there is no hot water at 10:00 p.m. Please contact the hotel staff in time to solve the problem, the hotel has been enriching the buffet breakfast, and strive to make every tourist satisfied, thank you for your valuable suggestions. Wish you a happy life!
Yoka
Deluxe Room (Double Bed) (Terrace)
Menginap di Sep 2023
Couples
2 ulasan
5.0/5
Outstanding
Diposting pada 6 Des 2023
Great place. Absolutely fantastic. We didn’t have a room with a perfect view but we had an amazing room nonetheless and was surrounded by the beautiful mountains. And the clerks were amazing. Truly helpful and friendly with everything.
If you’re travelling talk to the taxi drivers (provided you can speak Chinese) they can help you organise a lot better than any travel agent as they know the city. And this was amazing advice the clerks also confirmed.
Tanggapan dari Properti: Dear Guest Thank you for your stay and five-star praise, we will continue to work hard to do better. We welcome you to visit Zhangjiajie again and stay at Cinnamon Phoenix Hotel!
Billy Bat
Superior 2-bed Room
Menginap di Des 2022
Travel with friends
94 ulasan
4.0/5
Very Good
Diposting pada 30 Jan 2023
It's a very large and nice hotel. The rooms are large and spacious, though the staff don't speak much English, they were very helpful nonetheless. It's close the national forest park, and not too far away from the station. Breakfast is nothing special, if given the option, I'd prefer not to eat.
Tanggapan dari Properti: Dear guests: Thank you for your valuable suggestions, in order to meet the needs of different guests on the dishes, the hotel breakfast covers pastry, noodles, hot dishes, buns, congee and soup, salads, cold dishes, cereals, fresh fruit, drinks and other flavors of dishes, and the hotel with the seasonal constantly updated dishes, I'm sorry not to meet your needs, but we will continue to work hard to continue to improve, and look forward to bringing you a super 5 points next time to stay experience.
Abdur rahman
Deluxe Room (2 Beds) (Terrace)
Menginap di Okt 2024
Family
3 ulasan
5.0/5
Outstanding
Diposting pada 26 Nov 2024
Very very good
Tanggapan dari Properti: 感謝您對張家界碧桂園鳳凰酒店的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期待我們下次相見。祝安好!
SIARHEI
Superior 2-bed Room
Menginap di Sep 2023
Couples
9 ulasan
5.0/5
Outstanding
Diposting pada 1 Jan 2024
Amazing! Healthy breakfast! Nice view!
Tanggapan dari Properti: Dear guests, thank you for your love and recognition of while us. We have been committed to creating a pure breathing, forest vacation experience for travelers away from the hustle and bustle of the city, and we hope we can add joy and touch to your vacation. We look forward to welcoming you again! Wish you all the best!
Guest User
Deluxe Room (Double Bed) (Terrace)
Menginap di Agt 2022
Solo travelers
56 ulasan
3.2/5
Diposting pada 6 Sep 2022
Booked this hotel because they showcase a big swimming pool. I asked for a room near the pool. But after I checked in, got my swimming clothes on, and went to the pool, they told me it's closed for maintenance. In the summer?? Room was nice, but the convenience shop was closed, and the only restaurant was dowwright depressing. Drove back into town for dinner. Speaking of, it's hard to get a Didi/taxi back into town. I feel bad for the staff, they are trying their best, but the management needs to step up.
Tanggapan dari Properti: Thank you for choosing to stay in Country Garden Phoenix Hotel Zhangjiajie and taking the time to share your stay experience! Bi doesn't want to defend herself. Anything that doesn't make you happy must be a lack of service. Seeing your comments, Bi feels that she still has a lot of room for improvement. Due to the water quality maintenance of the swimming pool, affected by the environment, it needs to be sterilized for a long time, so the swimming pool will be closed intermittently. We are very sorry for the inconvenience caused to you. It is very convenient to travel by train from the downtown area, Tianmen Mountain, Zhangjiajie West Railway Station and Forest Park 50 meters away from the hotel gate. Bi knows that we did not explain in the early stage, which caused inconvenience to the owner. We always pay attention to the guests' opinions, so that we can have a deeper review of our services. Once again, we are very sorry that your stay experience is not satisfactory. The hotel management attaches great importance to your opinions mentioned above and would like to have further communication and understanding with you. Country Garden Phoenix Hotel Zhangjiajie is looking forward to your stay again, so that we can provide you with five-star service once again!
Guest User
Forest Room - With View (Double Bed) (Balcony)
Menginap di Mar 2024
Business travelers
7 ulasan
5.0/5
Outstanding
Diposting pada 25 Apr 2024
Good hotel
Tanggapan dari Properti: Dear Guest: Thank you for your stay and five-star praise, we will continue to work hard to do better. Welcome you to come back to Zhangjiajie and stay at Cinnamon Phoenix Hotel again!