Meriton Suites Zetland

Booked 10 nights for a business trip. Suite is huge and equipped with sufficient amenities for long stays (e.g., kitchen, gym). However, service can be improved. My room phone didn’t work since the first day. Reception came up and said it has to be fixed by the service provider. When asked when it’ll be fixed, the staff said he’s unsure as he has to wait for the service provider to update him. One day, my duvet sheets came off and made me noticed that the duvet was stained. I was grossed out by it so requested for a change, twice. They mentioned that housekeeping missed my request the first time, but after the second notification, they apparently still missed it. Till the last day, the duvet was still unchanged. Hairdryer was really old which emitted a strange whirring motor sound when I used it, but it was still usable. On the second last night, smoke started emitting from the hairdryer. This, the staff manage to rectify the next day…. Overall stay was ok, but service could really be improved.

House keeping was not good.  We requested to clean the room but ended up only replacing towels. Didn't even tidy up bed or vacuum the floor.  It was disappointing.   Check in service was good.  But there was one staff who was not very friendly on the last day when we checked out.

stayed for two weeks and it was really great besides the fact that deep clean should be done for the dishwasher since it's not cleaning properly. Will definitely return

Good service. My parents forgot to bring the card key the staff help my parents to solve the problem.

Nice residence hotel. Good facilities and clean room.

Awesome place to stay, very cozy and got everything we need.