Recently, the name of the hotel has been changed to Bachleda Hotel Kasprowy, but nobody felt the need to inform about this. Apparently the aim is to become a 5* hotel, but there’s still a long way to go. At the moment it barely classifies as 3*. Breakfast was disappointing, and comparably to the breakfast of a mid class all-in resort in Greece or Turkey. Room cleaning was terrible. We stayed in a suite and couldn’t even get the room cleaned once in 4 nights. The staff was just bunkering in the hallways. Shampoo, douche gel and bath salts didn’t get refilled after asking at the reception four times!!!! All in all i’m very disappointed with our stay at this hotel, it has a lot of potential and a very long way to reach it. Finally, there was a very annoying ticking sounds in the heating pipes that would come around every fifteen minutes or so. A real killer for a good nights rest.
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