Popular Yuzawa 4-star Hotels

Ski in ski out. Have hourly shuttle to and from train station, but you need to find way to book, can be full. Can get very crowd for ski rental during peak.

Good location, near Echigo Yuzawa station. No hotel shuttle bus to the ski resort (GALA), which is a little bit disappointing, as we tried another hotel that offers a free pick-up/drop-off service. Food was normal, it didn't really suit my taste preferences though. I enjoyed that pork miso soup the most. The women's outdoor onsen was meh; it wasn't even warm and had dirt in it. Everyone there, including me, only spent a minute and came back lol Indoor one was fine. There was only one intern at the reception, and while he was helpful and nice (thank you), he wasn't very familiar with the hotel information and procedures. Perhaps it would be a good idea to assign a senior staff member to work alongside him and provide OTJ training, rather than relying solely on intern.

A convenient family resort hotel with swimming pool, onsen, ski rental, ski lesson and ski club for the kids. This is a ski in and out Resort for NASPA. The room is well design, spacious and complete with an Expresso machine. Convenient stores, coin laundry, vending machines are all available from within the hotel. The hotel is also conveniently located so you can drive to other ski resorts within the Yuzawa valley easily within 30 mins drive.

Friendly & Accommodating Staff. Welcome us from the JR train station and handled our luggage and send the luggage to the room direct. Very helpful as they helped us to liaise with Gala resort to get back our lost bag left in the free shuttle by calling and communicating from A to Z. Clean & Efficient. The Impeccable Service. We had a Pleasant Stay. Excellent Service. Bedding very comfortable. An enjoyable and Comfortable Stay.

Very bad experience, my husband placed his glasses into the ski-googles packing box, then we go out skiing at the morning, when we back after dinner and hot spring at night. we found the packing box is lost in the room. But we surely haven’t brought it out. We asked the staff, the staff help to ask the cleaners, but they just said have seen it. So we lost the glasses mysteriously. And we haven’t found it at last.  My husband love this glasses very much and it lost unexpected in the room.

Hotel with hot spring and others facilities like swimming pool and gym room. Room are big enough for 3-4 persons. Location a bit far from town if with car no issue at all. Hotel do provide bus but time limited till 6pm. All staffs could not speak English so communication was an issue if you request something.

This is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious. Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.

地點方便，5分鐘步行可以從越後湯澤JR站到達。湯沢免費shuttle bus站就近酒店。 餐飲非常好！ 特色房間，女兒至愛室外温泉風呂。

The hotel is excellent for the facilities and location, 5 Mins walking distance from Ekimae, and beautiful Onsen within the hotel. Additionally, I would like to express my heartfelt gratitude to Mr. Hirata for helping us contact various organizations after my friend lost his passport. Although we couldn't retrieve the passport, we learned about the process for reapplying, which has been incredibly important for continuing our trip.

A short walk of about 10 mins from the train station. Hotel staff are very helpful and professional. The room is very spacious and clean. Onsen is great and so is the breakfast. There is also complimentary shuttle service to the train station every 20 mins. If you are here for winter activities, there is also a separate storage at the basement for your boots, snowboard etc so you keep your room clean.