Ulasan Naeba Prince Hotel

The place is perfect if you are going for ski but other than that if it’s green/off season you have nothing else to do but sleep do onsen. I might go back again but I will make sure during winter season. Room wise it’s bigger than Tokyo hotels.

I’m having a great stay here. The view is so amazing. You need to book a view on gondola to got my view. And its worth the price. You can also book a shuttle bus for free

The hotel is nice & clean, with many restaurants to pick. Food is nice. Two convenience serve the purpose for small little things such as ice-cream, bread & drinks!

There are many restaurants in the hotel.Good reason to stay with family.

We will definitely come back! Our son really enjoyed it most. We all love the view and the place. It's a winter wonderland experience for us.

Its a very complete ski resort hotel with so many restaurants to choose from and the the service is impeccable. The slopes are amazing. Can spend up to a week here.

Very good deal for Ski in ski out!! Room in building 4 is smaller than expected but no complaints with such discount. Restaurants inside are nice, but heading out to the village once a while is good too. The walk to village is like 10 mins and very do-able!

I love this place. The hotel is good and the varieties of food here are perfect for family. Perfect ski-in ski-out experience!

We were so happy here. My 3 years old daughter see the snow for the first time and she loves it.

Ski in ski out. Have hourly shuttle to and from train station, but you need to find way to book, can be full. Can get very crowd for ski rental during peak.

View is nice with Japanese style tatami style. Heavy snow outside, Staff is helpful and have free riding to station.

We stayed at this hotel for 6 nights for ski holiday and the experience was awful. We’ve travelled so many countries in the world and numerous prestigious hotels in Japan, the service from Koike and Tomizawa were so awful and unacceptable. On Dec 24, 2024 morning around 9am, we tried to get into our car parked at the hotel, but noticed the car was fully covered by thick snow. We came to the bell service to ask for a brush to remove the snow. As the snow was about 40-50cm thick, it was extremely difficult to remove. A gentleman from the desk came with a shovel and kindly offered his help as my wife and my daughter who was sick have been waiting for more than 20 minutes. As the gentleman began to help, he received a call from his manager Koike asking him to stop helping me and must go back. I was really shocked by what he told me and went back to the desk asking Koike why he called him back and why he shouldn’t help me. To my astonishment, Koike told me this wasn’t his service. ***! He would rather stand by the door doing nothing rather than helping the hotel guests who really needed a hand??? What kind of cold blood person? How come this so called ‘family hotel’ treated the guests like this? He even hitting my hand to stop me typing his name on my own phone and removed his name badge straight away!! His manager Tomizawa came out and kept saying all Japanese that no one could understand him. Such a low service at this hotel, will never visit again!!

Our trip to Naeba was seamless. We booked our shinkansen ticket online, so we know what time we need to be at Tokyo Station. Prior to our trip, I've booked online via the hotel website their free shuttle. As I know that we would arrive at Echigo-Yuzawa slightly before 1pm and would not make it for the 1pm shuttle, I booked 1 hour later. No worries about spending time at the station, as they are stalls and shop to look around. At 2 p.m., the shuttle bus was there, and they took our names and helped with our luggage. Although it was early in the winter season, there were quite a few number of visitors on the same bus. The bus ride is about 40 minutes. Once at the hotel, we checked in and got our keys for our room in Building 2. As the ski lift closes at 5pm, we did not plan to ski until the next day. TIPS: This would be the best time to book 1 Day Ski passes online in advance (can not same day) as you save 1,000 yen per ticket. QR Code is available on the pamphlet given by reception or at the ticket collect machine area at Buiding 3. We booked a room for 4 people, 2 on bed and 2 on the sofa bed. The space was sufficient for us, albeit have to take turns to open luggage. Resort guest also are given 1 locker per room to store your ski gears. So it was easy for us to come in the morning to retrieve our gear and head out to the snow. As this is an old resort, do not expect modern furnishing, but it has what a hotel should have and we'll maintain in terms of cleanliness. It was still early in the season (we stayed 17-20 Dec), so restaurant selection is quite limited as most are only opening after 20th Dec. On the first day, one will need to spend some time at the ski rental store as everyone queue for their gear.

Repeated visit to the resort. Have everything in one place highly recommended for family with young children