Hotel dekat Yokohama Customs, Yokohama

Check in process simple and fast Staff were very nice. Since we rent a car during our visit. There is outdoor hourly rental carpark nearby. The room is large, clean, and comfortable to stay. We only stayed for one night. Next time, we hope to spend more time in Yokohama and revisit here again.

We booked the deluxe twin room for a family of 2 adults and 2 children - ages 4 and 6. The staff were so helpful and welcoming.  Cleanliness was impeccable.  As first time visitors to Yokohama, we thought the location was ok, however we were only getting to know the public transport towards the end of our stay so I’d recommend getting familiar with it to visit attractions more efficiently.

Oakwood are great for family travels because they often come as suites and that means a living room and kitchen without the ”suite” price at regular hotels. The building was also great. Basically a residential building where the hotel has a few floors. Nearby was all the restaurants, activities associated with Minatomirai. In addition the benefit was that the station exit was literally right in front of the hotel.

One of the best hotels I had visited in Japan, with excellent location and views, staff there are very nice and helpful, will visit this hotel again in the future.

We stayed at this hotel for 3 days. 2 adults and 1 kid. the hotel location is of course far from downtown tokyo, but that is a compromise we were willing to take to stay in a comfier and spacious room. there are two metro stations nearby (1 closer, other one a 20 minute walk away). Both walkways are passing through a mall and a covered pathway which has travelators installed. The nearby malls and cup noodle museum were great. lot of eating and dining options. and tōkyō downtown was a 40 minute subway ride. Overall a great stay. You can also get airport limousine from hotel reception level 1 and there are comfy sofas to wait for your checkin time or post checkout.

During my recent trip to Tokyo, I stayed three nights at the Mitsui Garden Hotel Yokohama Minatomirai Premier, and it was fantastic! The sea view was breathtaking, and the attention to detail made my stay incredibly comfortable. My room had floor-to-ceiling windows that brought in stunning views—whether it was the ocean by day or the city lights at night, I could never get enough! The hotel’s amenities were a delight. I loved the rooftop pool and the indoor gym, perfect for unwinding after a long day. The Italian restaurant and bar offered delicious food, and I highly recommend the breakfast. The location was also convenient, making it easy to explore nearby attractions. The modern design, inspired by Yokohama’s cruise culture, added a unique touch to my stay. Overall, it was an excellent experience, and I felt I truly got my money's worth!

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

This is my fav hotel during japan trip. Location is great, just few mins walk from exit station yokohama, with escalator access available. Yokohama is big city with easy access to tokyo, I highly recommend people coming to tokyo to stay in yokohama due to many factors! I chose this room because the size is bigger compared to hotels in tokyo, which turn out to be great! The room has big windows, sofa, enough space to open big luggages. We really find this as huge benefit cz small room really limit your movement. The amenities are available to pick up at lobby area, really convenient. Room is clean, well maintained, modern. Staff are friendly and efficient! Excellent stay overall and I would definitely come back if I go japan again!

Overall good location with good amenities and comfortable bed but slightly pricey price for 1 night Although the check in is self service but the staff still willing to help to expedite the process. Did not include the breakfast option instead dine in the cafe in the lobby which serve great option for a quick bite, nice coffee and reasonable price.

This is my first choice hotel when staying around the Shin Yokohama station. Hotel room is clean, the staff are very friendly. There is also a small lounge for drinking coffee and tea. Location is good, it is on top of the station and there are many stores in the building.