Hotels near Higashi-hakuraku Sta., Yokohama

Room was very small, but service and cleanliness was impecable. Felt very clean and AC worked well in our room! The bathroom looked like brandnew! Highly recommended!

The hotel is quite new, just opened in 2024. It is quite close to the train station of yokohama, covered all the way from the train station to shopping arcades to the hotel. You don't even need to have your umbrella if it rains. The hotel is easy to locate. It is quite tidy with all the basic stuffs in the room. You can watch youtube in the TV. The staff are friendly and helpful. One thing I think can improve, this hotel brand (which I have lived in a number of different hotels from this brand) requires room cleaning (even if you decline so) every 3 days (if you live more than 3 days). I don't think it is necessary if the hotel guests do not require so in order to save manpower and be more environmental friendly (which I think the hotel is on one hand promoting). . Overall, I think the hotel is good.

Great location and one straight road to subway and JR line, and close to lots of shopping. Family mart and pub and lots of restaurants nearby. The hotel is clean and modern, and have coin laundry. The TV even allows you to play Netflix. The only thing missing is water fountain.

This is my fav hotel during japan trip. Location is great, just few mins walk from exit station yokohama, with escalator access available. Yokohama is big city with easy access to tokyo, I highly recommend people coming to tokyo to stay in yokohama due to many factors! I chose this room because the size is bigger compared to hotels in tokyo, which turn out to be great! The room has big windows, sofa, enough space to open big luggages. We really find this as huge benefit cz small room really limit your movement. The amenities are available to pick up at lobby area, really convenient. Room is clean, well maintained, modern. Staff are friendly and efficient! Excellent stay overall and I would definitely come back if I go japan again!

I stayed in this hotel with my wife during one night. Though the location was not so good due to the distance that was a little too far to walk to the closest subway's station, the facility was so clean and the service was excellent, so I strongly recommended to you if your priority is ”staying in excellent hotel to mitigate your stress and another reasons, but if not, you had better choose different hotel in the case of enjoying sightseeing or business.

The room was spotless and very comfortable. The breakfast buffet was amazing! So many options to choose from, and everything was fresh.

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

The hotel is new and all the facilities are great. The service staff's English level is very high and there is no communication barrier at all. They also gave us a set of Japanese sake, which was very happy. I thought I was going to smoke cigars on the street this trip, but it turned out that the hotel also had a quite large smoking room, which was very pleasant. When the weather is good, you can see Mount Fuji. In summary, the hotel is cost-effective and you can stay here again.

The location of the hotel is excellent especially there is bus services to Narita airport right in front of the hotel. The location is also near to Hammerhead pier where shopping ad food are available. The view from the window is wonderfully impressive and beautiful. The staff are all friendly and helpful The room is spacious and clean. The Ocean cafeteria located on the ground level serves excellent buffet where we enjoyed good food and Sushi. We enjoyed our stay here and would certainly recommend our friends and relatives when they visit Yokohama.

The room was spacious. I feel that it is a very significant thing to say considering that the standard room size in Japanese cities are a lot smaller (or even half the size of the room at this hotel). The location is extremely convenient coming off a shinkanzen but I wish that the hotel description can be more specific about how to find it. Google Maps are not clear enough (It said - take exit 10 to the hotel. There is no exit 10.) For other travelers, the hotel is accessed by elevator inside the Shin-yokohama station entrance. Take that elevator to the 10th floor.