Yokohama Nishi Ward Hotels

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

Hotel staff is as always very friendly and staff recognized us once we check in. As this is a memorial trip for my mom who visited this hotel in Nov. We stayed in the same room. The caring arrangement from hotel is always the reason we come again and again.

If you loved cruise ship or want to expirience cruise im sure you will appreciate this hotel you can enjoy stay with the ambiance of cruise ship like me i loved the view,the vintage type of room as well as the food

During my recent trip to Tokyo, I stayed three nights at the Mitsui Garden Hotel Yokohama Minatomirai Premier, and it was fantastic! The sea view was breathtaking, and the attention to detail made my stay incredibly comfortable. My room had floor-to-ceiling windows that brought in stunning views—whether it was the ocean by day or the city lights at night, I could never get enough! The hotel’s amenities were a delight. I loved the rooftop pool and the indoor gym, perfect for unwinding after a long day. The Italian restaurant and bar offered delicious food, and I highly recommend the breakfast. The location was also convenient, making it easy to explore nearby attractions. The modern design, inspired by Yokohama’s cruise culture, added a unique touch to my stay. Overall, it was an excellent experience, and I felt I truly got my money's worth!

The room was spotless and very comfortable. The breakfast buffet was amazing! So many options to choose from, and everything was fresh.

I stayed in this hotel with my wife during one night. Though the location was not so good due to the distance that was a little too far to walk to the closest subway's station, the facility was so clean and the service was excellent, so I strongly recommended to you if your priority is ”staying in excellent hotel to mitigate your stress and another reasons, but if not, you had better choose different hotel in the case of enjoying sightseeing or business.

The hotel is new and all the facilities are great. The service staff's English level is very high and there is no communication barrier at all. They also gave us a set of Japanese sake, which was very happy. I thought I was going to smoke cigars on the street this trip, but it turned out that the hotel also had a quite large smoking room, which was very pleasant. When the weather is good, you can see Mount Fuji. In summary, the hotel is cost-effective and you can stay here again.

It's been a great experience compare to other hotels I have stayed in Tokyo. Yet small but there were no smoking smells and it was quiet to sleep at night. The cleaners are so friendly, most of them can speak English and so accommodating. The facilities and staff were great. Location is a 10 minute walk from Yokohama station and it was nice to walk to Rinko Park which was a workout for me. These rooms would suit a solo traveller due to the size of the room. I was amazed they gave me 18 water bottles for each night of my 18 night stay and there was a feedback form as well which all hotels in Tokyo have not provide this level of service. Highly recommend!

My wife and I enjoyed the stay at Yokohama Bay Sheraton Hotel. The hotel is next to the Yokohama Stations and 3 big department stores. There is a fresh market and many restaurants located at the basement shopping street. The hotel room is reasonably big, well-equipped and maintained. The hotel staff is very friendly. I would like to thank Miyazaki san. My wife was sick and Miyazaki san offered great help in looking for English English-speaking medical doctor for her. Miyazaki san sent us a message to follow up with my wife's health and offer room service for breakfast. It was really helpful and touching.

The room was stylish, the front desk staff was very kind and very nice, but there were a few problems. The first is that there were many banquets and other events held in the Hotel The Knot Yokohama building, and I stayed there for 5 days, but 3 to 5 events were held in the hotel building every day, and the noise echoed all the way to the room. The time period was around 18:00 to 21:00. One of the problems was the sound of people singing into the microphone and the vibration and noise of dragging chairs when cleaning up. (It was so loud that you could hear what they were singing.) The second is that when other rooms use water or flush the toilet, the sound of the water echoes throughout the room. This doesn't bother me during the day, but when I hear it at night or when I'm trying to fall asleep in the middle of the night, I can't sleep well, which was unpleasant. To be honest, I think it's because the building itself is old, but there isn't much soundproofing, and the bathroom area is still the same as it was in the past. Cleaning was done once every 3 days. There is a restaurant on the first floor, and they gave us a Felcome drink card so we could drink at the restaurant. It's about a 5-minute walk from Yokohama Station, so the location is great. There are also many restaurants around the hotel, such as GU, Uniqlo, and McDonald's, as well as Don Quijote and Aeon supermarkets, so if you forget something or need something, you can find everything within a five-minute walk, so I was very satisfied and happy about that!