Mitsui Garden Hotel Yokohama Minatomirai Premier

nice atmosphere and hospitality. however, it is a bit far from city. suggest that trip.com could work with hotel to allow client can also get membership point if the reservation is made from trip.com. share a very nice photo from the room I stayed

This hotel is very convenient to the nearby attractions. A pity that there’s no public bath in this hotel. Parking is expensive too. Otherwise, highly recommended!

Really nice ambience in the hotel.  Though rated 4 star on the local review it is rated 5 star. My main issue was for over 5 nights I stayed there I requested for an iron and an ironing board- the first service personnel I spoke to mentioned it was in use, the next asked me to ‘rent it’ and the other told me they will send one. Different answers with the same end result - no iron.  I am not sure if this is peculiar to this particular brand as I didn’t request for an iron in a different brand hotel that I stayed in Tokyo. Other than this, I had no other issue as I was barely around most of the day .

I loved it!!!! ❤️ I requested for a great view and it was given to me 😍

Following my stay, I am pleased to report that the hotel was good and all arrangements were satisfactory.

**Subject:** Complaint Regarding Unhelpful Service and Parking Issue During Our Stay I am writing to express my disappointment with the service my husband and I experienced during our recent stay at your hotel. We arrived around 11:00 p.m. after a long drive of four hours, intending to rest for a few hours before our early flight from Narita at 9:00 a.m. We planned to check out at 5:00 a.m. However, upon arrival, we discovered that the hotel’s parking area only reopened at 7:00 a.m.—which was after our intended departure time. We politely asked the staff if we could park at the hotel for just five hours, explaining that we had four pieces of luggage and an early flight. Unfortunately, the staff firmly rejected our request and directed us to another 24-hour parking facility instead. This added another 30 minutes to our already long and tiring journey. We found the staff’s attitude unhelpful and inflexible, especially given the circumstances. After choosing your hotel based on a strong recommendation from our friend, the experience fell far below our expectations. The inconvenience and lack of empathy from your staff made this our worst hotel experience to date. We hope that you will review this matter and take steps to improve staff training and flexibility when handling guest requests in similar situations. Unfortunately, based on this experience, we will not be staying at or recommending your hotel in the future.