Yichang Airport Taohualing Hotel

The hotel is clean, modern with state of the art technology. The lobby manager Ms Ma was marvelous. She helped us to get the shuttle car to send us the airport the day we left. She then made some follow up call to tell us that they found a cosmetic brush in the room of my colleague. She offered to keep it for us until our next stay. We thanked her for her kindness but told her to dispose of it. We really appreciate her friendliness and professionalism. We will stay there for our next trip.

The location is very close to the Sanxia Airport, the hotel offered free airport drop off service and it only took about 5 minutes to reach the airport. The front desk was not experienced enough and her service attitude and quality need improvement especially the way how she talks. But the service of the manager 大堂副理小江 was good and even helped to deliver our luggage to the room himself. During winter, heater is essential. Unfortunately, the heating system of entire hotel was not working on that day and a portable heater was given. The power of the portable heater was not enough to warm the entire room and the room was still freezing cold after 2 hours. I feedback to the front desk that it was way too cold for us and requested for a stronger heater or additional heater. However, my request was turned down and the front desk replied that the heating system was not working and there was nothing she could do. I was so angry and told her off that the malfunction of the heating system was hotel's problem and it was not my problem. I further requested that she better figured out how to make the room warm enough unless she wanted to be responsible for us if we fall sick. Finally, 大堂副理小胡and客户副理小江came with free fruits and snacks for apology and offered to change the current heater to a stronger heater for our room and then finally the entire room is warm enough. We had dinner in the hotel restaurant and the food was good but the varieties of breakfast needs improvement.

五一期間出遊入住該酒店，不得不説酒店環境特別好，一進來感覺是個花園式酒店。酒店早餐特別豐富，家人吃的也很滿意。特別感謝大堂馬經理的熱情接待、餐廳小付小姐姐熱心為我們介紹早餐種類，下次出行還會繼續選擇這家酒店入住

多次入住機場桃花嶺，每次都能感受到尤領班超高水準服務！小尤工作細緻周到，從辦理入住到離店全程主動關懷，甚至記得我的偏好，真正做到了“賓至如歸”。   到店前房間早已佈置好，有手寫歡迎卡，新鮮水果，她的笑容和敬業精神讓匆忙的差旅多了許多温暖與感動。   強烈推薦機場桃花嶺，更推薦選擇有小尤當值的日子入住！

第一次入住就遇見“家”的感覺，感謝小尤姐姐的貼心照顧！ 被領班小尤姐姐的周到服務留下了深刻的印象，她微笑服務，熱情周到，主動問好，幫助提行李，送水果，時刻關注我了住房需求。 酒店環境整潔舒適，但更加分的是像小尤姐姐這樣把客人當家人的員工～下次出差一定再來，也要推薦給朋友！

因為第二天早上九點的飛機回温州，當天晚上住了宜昌桃花嶺飯店，住了之後，我的感受是：酒店環境優美，設施設備其全，房間乾淨整潔，服務周到熱情。 當天下雨晚上七點左右才到店辦理入住，沒有帶傘到酒店的時候都淋成落湯雞了，到房間樓層後客服主管（後詢問得知為江愛平主管）已在樓層等候並送上暖心茶點，注意到我衣服濕透了趕緊聯繫管家楊姐姐幫忙拿去清洗烘乾並及時送回，解了我的燃眉之急，這樣的酒店真的讓出門在外的打工人心頭一暖。 該酒店距離三峽機場近，環境好，住着讓人覺得舒適，早餐也不錯，還有貼心的送機服務，本人親住強推。