Yichang Airport Taohualing Hotel

The location is very close to the Sanxia Airport, the hotel offered free airport drop off service and it only took about 5 minutes to reach the airport. The front desk was not experienced enough and her service attitude and quality need improvement especially the way how she talks. But the service of the manager 大堂副理小江 was good and even helped to deliver our luggage to the room himself. During winter, heater is essential. Unfortunately, the heating system of entire hotel was not working on that day and a portable heater was given. The power of the portable heater was not enough to warm the entire room and the room was still freezing cold after 2 hours. I feedback to the front desk that it was way too cold for us and requested for a stronger heater or additional heater. However, my request was turned down and the front desk replied that the heating system was not working and there was nothing she could do. I was so angry and told her off that the malfunction of the heating system was hotel's problem and it was not my problem. I further requested that she better figured out how to make the room warm enough unless she wanted to be responsible for us if we fall sick. Finally, 大堂副理小胡and客户副理小江came with free fruits and snacks for apology and offered to change the current heater to a stronger heater for our room and then finally the entire room is warm enough. We had dinner in the hotel restaurant and the food was good but the varieties of breakfast needs improvement.

酒店很新，很乾凈。還有微波爐，因為擔心小孩晚上餓肚子，帶了幾個點心，還在想怎麼加熱。落了手機充電器在酒店，是大堂經理楊翠蓮主動打電話給我，並在順豐開工後第一時間發出了快遞。賓至如歸，體驗感非常好！

設施：因為距離機場比較近，以為會嘈，其實非常安靜。 服務：前台小姐姐非常好，辦完入住後專門帶着去的房間，因為酒店比較大，分好幾個樓。 送機接機二選一服務:送機服務不錯，其實走過去也可以，如果沒有行李