Hotel Hyundai by Lahan Mokpo

Review for Lahan Select Gyeongju Rating: ★★☆☆☆ While Lahan Select Gyeongju offers comfortable accommodations and a convenient location, my overall experience was significantly impacted by serious issues with the dining service during my stay, particularly on 28 January 2025, and the following morning. Dinner on 28 January 2025 On the evening of 28 January, we planned to dine at The Plate restaurant, only to be informed upon arrival that reservations were required and that the restaurant was fully booked. Unfortunately, this crucial information was not shared during check-in, leaving us unprepared to make alternative arrangements. With two small children who were already hungry, we had no choice but to dine at the 338 restaurant. However, the experience was disappointing, as this venue felt more like a department store food court than the high-end dining experience we had anticipated. After feeding the children, we returned to reception to inquire about alternative dining options. I was informed that room service was the only other choice, but upon returning to our room, we discovered that the room service menu was identical to the 338 restaurant’s menu, offering limited variety. To add to our frustration, we considered visiting the Strike Pub only to learn that it was closed, further limiting our options. Additionally, communication with room service and reception proved challenging as no staff seemed to have adequate English proficiency. While I understand we are in Korea, I believe a reputable hotel chain like Lahan should provide multilingual support for international guests. The Breakfast Experience The next morning, we faced yet another disappointing situation. When we arrived at The Plate restaurant for breakfast, we found an unacceptably long queue of approximately 80 people. Despite arriving early, the restaurant’s 274-seat capacity was clearly inadequate for a hotel with over 1,200 guests, leaving us with no choice but to skip the breakfast we had prepaid for. Instead, we left the hotel to dine at a nearby McDonald’s, which was far below the standard we expected from a high-end property. Comparison with Industry Norms In the hospitality industry, the standard ratio of restaurant seating to total guest capacity is between 40-60%. This ensures that most guests can dine comfortably, even during peak times. For a hotel like Lahan Select Gyeongju, which can accommodate approximately 1,200-1,300 guests, the restaurant should ideally have: • 40% seating capacity: ~516 seats. • 60% seating capacity: ~774 seats. However, with only 274 seats, the restaurant covers just 21% of the hotel’s guest capacity—far below the industry norm. This inadequacy leads to long queues, overcrowding, and a frustrating dining experience for guests. Positives: • Clean and comfortable rooms. • Convenient location. Negatives: 1. Inadequate restaurant capacity: The seating falls well below industry standards, making it impossible to serve all guests efficiently. 2. Poor communication: Critical information, such as the need for dinner reservations, was not shared during check-in. 3. Limited and underwhelming dining options: The 338 restaurant did not meet expectations for a high-end hotel. 4. Language barriers: Communication challenges with reception and room service staff made the experience even more difficult. 5. Unavailability of alternatives: With The Plate fully booked, Strike Pub closed, and a limited room service menu, dining options were severely restricted. While the accommodations met expectations, the dining experience during my stay was deeply disappointing and fell far short of industry standards. I hope management will take these concerns seriously and make improvements to provide a better experience for future guests.

The service was okay. It’s too far from the city center but very near the shipyard so suitable for business travelers.

목포 내 4성급 이상 호텔이 없어서, 영암으로 넘어와서 투숙했어요. 영암과 목포 너무 가까워서 거기서 거기의 위치였고 숙소 청결했습니다. (시트 약간 찢어진건 괜찮아요.) 깨끗함이 제일 중요! 숙소 관련 불편함은 없었는데 당일 도착시 호텔 웨딩. 행사가 있었는지 주차장이 만차. 이중주차에 난리가 아니였고. 호텔에서 이 부분은 반드시 개선 해주어야하는데 로비앞에다가도 막 주차를 하는데 이 부분은 진짜 그 많은 호텔, 리조트 가도 처음봤어요. 진짜 투숙객들도 주차장이랑 다른곳 이용해야지 호텔측에서 관리가 필요합니다.