Hôtel Sentido Marillia Resort & Spa

Upon arrival, the woman at the front desk declined to exchange pounds for dinars, stating she had no cash available. This was surprising, as she was visibly handing over large amounts of money to another guest checking out just moments after in front of me. Later that day, when the staff changed over, a gentleman at reception exchanged my money without hesitation. The room was clean, well-organized, and offered a comfortable environment throughout my stay. However, I did encounter a recurring issue with the shower, which leaked consistently onto the bathroom floor during use. To reduce the risk of slipping, I had to place several towels down each time. This could pose a safety concern and may benefit from maintenance attention. Solo female travellers be aware! During my first few days, the woman cleaning my room appeared to assume I was alone (although I had family staying nearby). She entered my room uninvited on multiple occasions, including once while I was in the shower, despite the room already being cleaned. This behavior stopped once she realised I was not alone Guests should be aware of the henna lady positioned at the rear of the pool area. On one occasion, she approached our sunbeds and was persistent in offering her services. When we asked for a price several times she would not give one so we politely declined. Once we declined, her demeanor changed and she became quite rude, telling me to remove my sunglasses so she could talk to me In a confrontational manner. I found this a quite funny as she had sun glasses on but unfortunately disrupted the otherwise tranquil atmosphere. This interaction may be worth addressing to preserve the relaxing environment for all guests. The was canteen was presentable, clean, and well-maintained, contributing to a comfortable eating area. While the food was repetitive, with the same options served each day, the meals were nonetheless enjoyable and consistently well-prepared. Tipping is a significant part of the service culture here. We tipped regularly and noticed that service in the restaurant, room and bar was considerably more attentive compared to guests who did not tip. Simba from the animation team was an absolute ray of sunshine. His warm, welcoming presence lit up the atmosphere every day. He’d always take the time to chat, invite guests to join in games. There was something genuinely uplifting about being around him. Simba made the experience memorable. I truly appreciated him and feel lucky to have crossed paths with such a kind spirited soul. The beach was impressive. It was clean, with warm, clear water with beach activities available. However, getting a sunbed could be challenging if arriving later in the morning. In summery, the hotel itself was clean, tidy, and presentable. The pool area offered a peaceful and relaxing atmosphere, and the beach was well-maintained with warm, inviting sea water, a lovely setting overall. I enjoyed my stay overall, but a few staff let it down. I w

We hade a lovely weekend in this hotel every thing in here is great animation team are kind and funny and respectful This hotel have the best restaurant that I ever been to with a kindly workers in it I am so happy that I booked this hotel

We’ve just got back from a week’s stay here and I honestly have nothing bad to say at all! The rooms, the decor, the cleanliness and facilities of this hotel were all more than we could have asked for! I really can’t understand the negative comments especially regarding sun beds as there were free sun loungers all day long! The service is absolutely exceptional! You don’t have to tip, but a little really goes above and beyond! It was our first time in Tunisia and we would definitely return and recommend this hotel to anyone! We went out to the Medina and ate in BB House which was absolutely stunning and so cheap! We did jet ski’s on the beach, quad biking with the hotel rep and booked the Holy City and El Jem Collesseum excursion through TUI - they were all fantastic and we wish we’d have booked for longer so we could have done more Special shout outs for exceptional service : Fadi - reception bar Jamel - reception bar Kaled - reception bar Sami - pool bar Jamel - waiter Mohamed - waiter Riadh - waiter Malik - pool waiter Mourad - lifeguard Imtidhan - cleaner Fefe and Sam - animation

From the minute we got into the hotel room, I noticed straight away it was not clean. There was missing bed bedsheets, missing bath and hand towels, no hand wash and toilet paper. We didn’t have the do not disturb and changing bath towels door sign. This gave me an impression of they did not even prepare the room after the previous guest has left . I then opened the fridge thinking there was some water to drink and I was surprised with an empty fridge and dirty, we paid for all inclusive. As it was late and we was all tired we got ready to sleep but I just couldn’t and had to contact our TUI REP WITH A LONG MESSAGE AND WITH ALL THE PHOTO PROOF OF EVERYTHING.

I usually review via Google but to fit this in it needs to be on Tripadvisor. We recently stayed at the Sentido Marillia Resort & Spa for a week. The hotel has/is still undergoing renovation. Overall, the hotel was okay but should be very good once getting going properly. Currently it’s only just fit for guests. I’ll give my honest and fair review here. Location: The hotel fronts the beach for Yasmine Hammamet looking out into the Gulf of Hammamet. The hotel is a great location for excursions to the north and south of the country taking equal times for north and south. The hotel is only a 10-15 minute walk from the Medina and other local attractions such as Carthage Land. 5/5 Reception and Greeting: Check-in took our passports and told us to get food. Fair enough, but it was midnight and we wanted the room straight away. They gave us the key card and asked us to wait for a staff member to guide us to the room because ‘they have been having issues and the staff member needs to check the room with you to make sure all is well’ – they also reminded us that if we needed money there was a cash machine, odd but this makes sense in a moment. The check-in did not provide us with any information on where things in the hotel were but did at least let us know restaurant times. The bell boy then took our suitcases to our room. The bell boy took the cases into the room and stood looking around at the ceiling, not to check for issues, they demanded a tip, my response was I have no cash right now (I’m not pulling cash out the ATM to tip the bell boy). After tapping his pockets/jiggling change I had to pull out my wallet to show I did not have cash. We used reception a few times, overall, pretty good. Exchange rate is 1GBP – 3.937D: 98.4% Excellent!! On check-out we gave the key but did not get a thank you for staying or questioned about out stay so no chance to provide feedback on the room. My feedback to the reception team is to welcome guests, ask about their stay. I also recommend giving guests information on what the hotel has to offer, a small pack or similar – perhaps put this in the room and make a magazine with local attractions and obtain sponsors from local bars, locations etc. Maybe even information on your other hotels. They did provide us a room to use for a shower due to late departure from the hotel, this was greatly appreciated. That room flooded too, but not as much. 3/5 Rooms: We stayed in a twin room with a sea view. Rooms are spacious with large beds, sofa, desk, air con, and other amenities. However, they are not completely as shown in the images. Some of the decorations are missing. They have been thrown together too quickly to get the hotel open. The desk in our room (102) was already hanging down from the wall. The shower took too long to warm up by which point the floor was flooded with water - the floor is flat with no sealant around the shower. The water pools and leaks into the bathroom. Multiple guests have had is

We had a great time at Sentido Marillia for a weeks stay, it has everything we needed from good food & drinks, amazing weather and an amazing animation team (especially FiFi, Rio & Marcelo), who were always so kind and never pushy for you to join in the activities but always made the days brighter and more fun. All other staff within the bars and restaurants were friendly and accommodating too. I would say sunbeds were reserved very early by people but we always asked the team for any sunbeds they may have and we were brought one over. The were a few problems with the rooms due to the recent renovation which included a few bathroom leaks from the shower and casing not finished on plugs but once these were raised, they were dealt with as efficiently as they could and Mouna was amazing at sorting and communicating with us as well as giving excellent service. There was sometimes noisy construction due to rooms being finished but this wasn't noticeable around the restaurants or main pool areas. Overall, it was a fantastic week and would highly recommend visiting!