Vincci Saphir Palace & Spa

Absolutely liked everything about this hotel. From delicious dining options to cozy rooms with stunning views, everything exceeded my expectations. The cultural experience at Saphir hotel left us with many stories and great memories. The hotel facilities and room services are exceptional. The staff are also accommodating and friendly(Haifa GRR was very friendly and we had a great connection,Hamida from the cleaning was amazing and also Mourad from the văr and all the stuff from Saphir hotel was ver hospitality) What a gem of a hotel! From the efficient check-in/check-out process, each moment was delightful. Also, the hotel has a very secure and safe environment.

28th December for one week I'm just getting round to writing a review Good points staff very helpful and friendly hotel is lovely and the weather was great After being delivered and getting there near midnight on my first day got checked in and went to bed Upon waking went down for breakfast and I must say the selection of food for uk residents is very poor plus it's really cold Lunch dinner where the same so I ate very little for my weeks stay The two other restaurants where closed The pool bar was closed so just the lobby bar was open There wasn't any sunbeds to sit on round the pool or umbrellas no music no atmosphere either .from the photos i was alone around the pool as you can see ..I asked for a sunbed on many occasions but never got one So had to sit on a chair or lay on the ground on my towel The private beach has nothing on it ....ni beds umbrellas or chairs no bar either The hotel itself is absolutely freezing cold ...there is no heating on and even the staff where cold No activities and no entertainment....this hotel I chose because of the reviews and the package I thought I was getting wasn't nice ....I was expecting a relaxing week in the winter sun with everything I needed and it didn't deliver any of this ....as a female solo traveler I would stay clear None of the reviews are true and I was very isolated and lonely as no one spoke English all French and Muslim Personality I couldn't wait to get home

My daughter and I were satisfied with the Saphir Palace&Spa for the second time and we were very excited again. When we entered the hall, we were greeted by a very calm, relaxing atmosphere. You will be greeted by very nice and helpful staff at the reception. We had a room with a beautiful view of the sea, everything was beautifully clean, the cleaning ladies were always helpful, very fresh and we were always ready. They came later, perhaps during a longer stay it may seem that the choice of dishes is not very varied. The service in these areas of the restaurant and at the bar was very helpful and nice. The hotel offers many beautiful trips to the surrounding area, the gentleman who offers them does not force you, he will explain everything to you in detail. And the best atmosphere, the hotel has beautiful swimming pools in the gardens for children and adults, there is also a bar that will serve you as an adult drink, which will pleasantly serve you and refresh you. no roar of small children. During the day you can take part in a pool workout, which really didn't go wrong thanks to the wonderful and great animators Emma and Louma, we had a lot of fun together in the water. The girls have their hearts in the right place, they accompanied us all day and always prepared beautiful and unforgettable evenings. Some people felt that they wanted entertainment, but it's not always just about the animation. They definitely had a lot of fun, on my behalf Emma and Louma praise, a big thank you and perhaps a big kiss. We will definitely visit the hotel again in the future and we are already very happy, thank you again for everything. Mom, Nicol and Maty ❤️❤️❤️

Good food, good everything but Haifa is the best women around the Hotel. You can easily contact her if you want something particular to eat on Al Carte. Shes always bright and happy, i really reccomend her!

The place is absolutely beautiful, with equally charming surroundings — perfectly located near local markets, the port, and shopping areas. Make sure to meet Lotfi at the reception — a true gentleman, kind and incredibly helpful. His presence adds a personal touch to the entire experience. Look for Ala as well, a wonderful young man, will help you in any way. Take the time to enjoy the bar — Salim, Moez, Khalid and the rest of the team are not only eager to serve, but genuinely attentive and warm. And don’t miss the chance to say hello to Haifa, a wonderful woman who works tirelessly to make every guest feel comfortable. Just greet her — she’ll light up with a smile. I’ll definitely be back. This place stays with you. 💛

Stayed: 13th – 20th June | Rating: 3.5/5 We recently stayed at this hotel for a week in June. While the overall experience was enjoyable thanks to the amazing staff, the hotel itself didn’t quite meet 5-star expectations and felt more like a solid 4-star. Room & Facilities: We stayed on the 4th floor, which was undergoing refurbishment at the time. The room felt a bit bare, it could’ve really benefited from more furniture, like a dressing table, a comfy chair or sofa. Disappointingly, we discovered on our second day that the shower was leaking through the wall, creating large puddles of water in the room. Bits of plaster were also coming off around the bathroom spotlights. I reported the issue to reception at 7:30am with photo evidence and was assured it would be fixed by the time we returned, but by 4:30pm, nothing had been done. After following up with reception and contacting Haifa from guest services, action was finally taken. Haifa was brilliant and genuinely concerned, even offering us a different room (which we declined as we had already unpacked). Ultimately, we were told the shower was out of order and had to use the bathtub for the rest of our stay. Service & Staff: This is where the hotel really shines. • Haifa (Guest Services) was absolutely amazing, friendly, professional, and went above and beyond to help. She showed genuine care after I slipped on the water from the shower leak and checked in on us regularly. She’s a true asset to the hotel. • Chokri (Restaurant Manager) was also fantastic. He greeted us warmly each day and made sure my vegetarian friend had something specially prepared when nothing on the menu suited her. • Moize (Bar Staff) and his team were great too, friendly, fun, and made fantastic cocktails. The reception staff (two girls) could’ve been a bit more welcoming, not rude, but not particularly warm either. Thankfully, the rest of the staff more than made up for this. Summary: While the hotel itself needs some improvement to truly be considered 5-star, especially in terms of maintenance and room comfort, the staff were some of the best I’ve encountered. Their friendliness, attention, and willingness to go the extra mile made our stay memorable. For that reason alone, I would definitely return.