Zodiac Hôtel & Aqua Park

Beaucoup de choses à améliorer : J'ai réservé deux chambres pour un weekend en famille. Dès notre arrivée, la porte de la première chambre était grande ouverte. Aucune des deux chambres n'avait été vérifiée : absence de couvre-oreillers dans les 2 chambres, et de serviettes pour les mains malgré ma demande à la femme de chambre dans le couloir, qui m'a simplement dit qu'elle était au courant avant de partir tranquillement avant de revenir après une longue attente, il manque une télécommande dans l'une des chambres. Ensuite, j'ai demandé d'avoir deux couettes un peu avant 17h, je suis rentré le soir et j'ai dû appeler pour redemander,au final une seule avait été fournie, après avoir appelé la réception. Pour couronner le tout, le problème de stationnement a été frustrant, je n'ai pas pu me garer en raison de l'affluence cependant, un autre client en 4x4 a été autorisé à se garer juste devant la porte avec l'approbation de l'agent de sécurité, tandis que j'ai été invité à me stationner dans la rue.

This is an excellent place to stay with your friends or family. From the security staff to Mr Amin on reception to the management everyone makes you feel welcome . Thank you all and Mr Manager Mr Karim thank you for your warm welcome we will be back .great hotel great facilities great location

Wish we had read the reviews before booking… All I will say is do not stay here! We ended up going to a hotel 10 minutes down the road everyday and paying £70 each day per person for a day pass to eat and drink as the food in zodiac is inedible. We don’t have high standards by any means and didn’t expect this to be amazing as it was cheap, but it felt like prison. We couldn’t wait to leave and dreaded going back there each night. The staff are so rude especially the booking manager, the bar men are creepy towards women and the receptionist is just so unhelpful. When we checked in and a grumpy man showed us to our room, he was reluctant to give us our key as he just stood there wanting a tip! Security staff are rude when you come in too and followed us to our room as didn’t believe we were staying there, even though we had wristbands. Plates and cutlery are dirty in the restaurant and food inedible. We tried breakfast one day and did not go back. Flies everywhere on the food. Drinks in the bar are so weak and served in old beaten up bright orange plastic cups even in the inside bar in the evening, felt like a kids club. Hotel corridors are pitch black with no lights, we had to use our phone lights even in the days, and there is a constant smell of sewage round the hotel! Rooms were dirty, had to ask for towels, No coat hangers in the wardrobe, hairdryer did not work properly, back door did not lock, shower and taps thick with limescale, shower bracket broken so must shower holding it, towels had brown marks on them, toilet seat broken, toilet roll as thin as tracing paper, Walls thin so can hear all noise from the corridor, pool water felt dirty and slimy. Also if you do go out of the hotel be careful as streets feel unsafe and men are lurking around that make you feel uneasy. It honestly felt like a prison, the rooms look nothing like the bright clean pictures, I would not recommend or stay here again even if someone paid us!!