Mr. Randy Lee
19 Mei 2025
I stayed at this hotel for four nights and happily gave it a 5-star rating, even though not everything was perfect.
One of the highlights was the breakfast, which featured an abundant selection that varied slightly each day. A noodle bar offered made-to-order dishes, and I found the wontons particularly delicious. For those interested in local cuisine, there were plenty of options to explore. Western-style offerings—such as pastries, bacon, and eggs—were available but somewhat limited.
The hotel is brand new and impeccably clean—well, almost everywhere. A few of us, avid ping pong fans, headed straight to the game room after check-in, eager to play. To our disappointment, we found the entire room covered in thick dust. Determined to make the best of it, we cleaned one of the tables using a towel provided by a staff member and still managed to have a great time. What truly impressed me, however, was the hotel’s response. The following day, a manager personally reached out and insisted on taking me back to the room, even offering assistance with a ping pong robot. Although scheduling conflicts prevented me from accepting the offer at the time, I made a point to revisit the room on my checkout day—not to play, but to see whether the hotel had addressed the dust issue. I was amazed at their swift action and their commitment to guest feedback. The room itself is quite spacious, so ensuring it was thoroughly cleaned required significant effort.
That said, there was one issue that seriously detracted from my experience: guests openly smoking in the public areas inside the hotel. The nearby restroom, while spotless, was constantly enveloped in trapped smoke. If there were ever rats, they would have long been smoked out! It’s disappointing that the hotel tolerates guests who blatantly disregard its rules, compromising the experience for others.
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