NOVOTEL XIAMEN DOWNTOWN

Menginap di Novotel Xiamen Centre sungguh menyenangkan! Kamarnya bersih, seprai empuk, dan saya tidur nyenyak sekali. Sarapannya juga sangat bervariasi. Saya sangat berterima kasih kepada Carol, manajer jaga, yang menelepon kembali setelah saya check-out. Dia benar-benar peduli dengan masa inap semua orang dan sangat ramah serta efisien selama proses check-out. Pelayanan seperti ini sungguh nilai tambah. Saya pasti akan menginap di sini lagi saat saya kembali ke Xiamen!

Hotel ini mengusung ***a tropis Asia Tenggara. Mural di area umum, kamar, dan koridornya kreatif dan bersejarah. Penataan tanaman hijau di area umum dirancang dengan cermat. Kamar-kamarnya dilengkapi fasilitas mewah seperti kasur Serta dan kipas angin Leffen. Kolam renang dan pusat kebugaran menawarkan pemandangan yang menakjubkan. Gu, manajer tata graha, sangat membantu. Ia bahkan membantu mengeringkan pakaian dan mengantarkannya ke kamar. Hotel ini menawarkan pelayanan yang hangat. Sangat direkomendasikan!

Saya sering menginap di hotel, tetapi ini pertama kalinya saya mengalami alarm asap yang terus-menerus berbunyi. Saya check-in malam itu (gambar di atas), dan staf datang membawa tangga untuk memperbaiki alarm asap pukul 20.00. Karena tidak bisa diperbaiki, pihak hotel memindahkan saya ke kamar lain. Staf membantu saya mengambil barang-barang saya dan meminta maaf dengan sungguh-sungguh, sambil berkata, "Baiklah, saya bisa istirahat di kamar yang baru, ya?" Tanpa diduga, ada bungkus kondom bekas yang terselip di antara tempat tidur dan meja nakas. Saya terpaksa menahannya hingga larut malam dan mendorong meja nakas di depan tempat tidur agar tidak terdengar. Pengalaman menginap yang cukup buruk. Staf menyediakan buah dan kue, tetapi hotel ini masih perlu banyak perbaikan!

Kolam renang pribadinya sangat menyenangkan. Proses check-in cepat, dan layanan resepsionisnya sangat baik. Kamarnya luas, nyaman, bersih, dan tenang. Kekurangan: 1. Pada hari pertama saya, saya sedang tidur nyenyak ketika, sebelum pukul 10 pagi, mereka membunyikan bel pintu untuk membersihkan. Saya sangat kesal! Seharusnya mereka tetap membunyikan bel pintu setidaknya sampai pukul 12 siang. Saya memasang tanda Jangan Ganggu selama beberapa hari berikutnya, dan mereka tidak mengganggu saya. 2. Lampu pintar di kamar itu bodoh. Lampunya menyala penuh atau hanya ada satu lampu sorot yang menyilaukan mata saya. Lampunya tidak bisa dikontrol secara terpisah, yang sangat mengganggu.

The check-in process was smooth even it’s late at 130am. The room is big, clean and very comfortable! The gym and indoor pool located at lv15. Gym is decent and has a cable machine! Spend 4 nights here. They offer variety of breakfast and the food is delicious. The breakfast reception Leslie and restaurant help June are very polite and helpful! Will definitely come back to stay at Novotel again!

What I can say about this hotel is that it's new. Other than that service isn't really there. You are a reputable hotel without even the basic concierge on the first floor hotel lobby. I think staffs should have some basic knowledge of English cause when we called up the front desk they don't even know what's the name of the hotel in English as we want to clarify if it's the correct hotel. Staffs are not very approachable when we checked in and we asked if we can have breakfast included since we didn't get the room with it. Front desk staff didn't even bother to ask the manager on shift and rejected us straight away as they just gave us a reason saying it was on promotion now so don't think able to include the complimentary breakfast. I was abit shock and requested the front desk to check with their manager on shift if we could have the complimentary breakfast included. So conclusion is that they can't include the breakfast. After checking in, we went to our room and notice the tissue box was not replenished with a new box so we requested a few more bottles of water and a few boxes of tissue. Upon sending us the items, we were told by the staff that the tissues are chargeable if we request too many boxes which we were shocked cause this is the first time in my life that I am being told additional boxes of tissues are chargeable. We request for the tissues is to use it and not to keep it in our luggage and bring it back. After this experience, we will not be returning to this hotel ever again. Your staffs are not service oriented and not friendly at all as compared to the staffs at Hampton by Hilton.