The Xi’an Hua Qing Palace Hotel & Spa (Xi’an Huaqing Yutang Jiudian) is situated in Hua Qing Palace scenic area. This Xi'an hotel is situated 43 km (27 mi) from the Xianyang International Airport, and 30 km (19 mi) from the Xi'an Railway Station.Diners can enjoy local dishes at the on-site restaurant.In your spare time, relax in the hot springs, spa or with a massage. This Xi’an hotel provides free Wi-Fi in public areas and rooms as well as free parking on site.
CCoupleBuffel2025.01.10
Services:
The hotel arrival experience was average; some staff members were friendly, while others came across as quite stern. The person who assisted with my luggage seemed a bit unfriendly, which made me hesitant to ask him any questions. The rest of the staff were generally fine, though. I appreciated the birthday cake and the decorations in my room, which certainly added to the experience. However, the overall warmth and hospitality from the staff were lacking. One moment that I found slightly insulting was when a staff member asked me if I had taken their hotel room pouch while I was waiting for my taxi to my next hotel. It felt as though they suspected me of theft. Additionally, the hotel did not provide basic amenities like a toothbrush and shower caps, and I was too fatigued from jet lag to request them. Fortunately, I had packed my own toothbrush.
Restaurant:
The restaurant staff provided a much better service than the hotel staff. They were polite and accommodating, in contrast to the person who assisted me with my luggage and drove the golf cart. His tone was quite off-putting, making him seem unapproachable and even confrontational at times.
Facilities:
The bathroom was somewhat dated, with some corners showing signs of mold. The room itself was a bit dimly lit.
The highlight of my stay was definitely the private onsen and the performance of ”长恨歌!” 👍🏻👍🏻👍🏻
Conclusion:
The money spent was well worth it for the private onsen and the VIP tickets to the ”长恨歌” show! It was truly a fantastic experience and well worth seeing.
Hotel near High-tech Zone,Xi'an1.6% of visitors choose this area
Grand Hyatt Xi'an is strategically positioned at the CBD landmark of Xi'an's High-Tech Zone, offering a harmonious blend of urban vibrancy and secluded tranquility. Nestled in the southern city center with panoramic views of the Qinling Mountains, this premium establishment provides privileged access to major business hubs while maintaining serene sophistication.
Conveniently located just a 5-minute walk from Zhangbayi Road Station (Metro Line 6), the hotel ensures seamless connectivity throughout the city. Its prime location places guests at the heart of Xi'an's commercial ecosystem, surrounded by Fortune 500 corporate offices and cutting-edge technology parks. Business travelers benefit from state-of-the-art conference facilities spanning 680 square meters, complemented by a fully equipped business center and high-speed connectivity solutions that ensure productivity around the clock , while the innovative Hi-Tech Cloud Rail system provides efficient transit to major business parks.
For leisure travelers, the hotel presents 380 elegantly appointed guestrooms and suites featuring contemporary design with floor-to-ceiling cityscape views. Families will appreciate dedicated recreational amenities including an indoor heated pool and children's activity center. Five distinctive dining venues cater to global palates, while immediate access to adjacent lifestyle complexes offers diverse entertainment options from premium cinemas to authentic Korean culinary experiences.
The property boasts exceptional transportation links, situated 40 minutes from Xi'an Xianyang International Airport and 30 minutes from Xi'an North Railway Station. Direct metro access connects guests to iconic cultural landmarks like the Bell Tower and Giant Wild Goose Pagoda.
Grand Hyatt Xi'an elevates hospitality through meticulous service design and cultural integration, crafting bespoke experiences that bridge contemporary luxury with the enduring legacy of China's ancient capital.
AAnonymous User2024.10.07
Amazing experience in the suite. It was really nice and look exactly like the pictures. Having 2 separate rooms was great for family travel. The staff was very helpful too. Would definitely recommend for family travel. The bathroom and bathtub was amazing too
Hotel near Dayan Pagoda/The Grand Tang Mall,Xi'an19.3% of visitors choose this area
The Hyatt Regency Xi'an provides a great place for travelers to relax after a busy day. The Hyatt Regency Xi'an is an ideal choice for travelers who want to take in the sights and sounds of Xi'an. The hotel is conveniently located just 11km from Xi'an Railway Station and 54km from Xi'an Xianyang International Airport. Just a short walk from HANYAO Metro Station, traveling to most city destinations is a breeze. This hotel is located near many of Xi'an's attractions including Qujiang Cold Kiln Ruins Park, Qujiang Pool Heritage Park and Qujiang Polar Ocean Park. In their spare time, guests can explore the hotel's surroundings. This Xi'an hotel provides parking on site. Our guests consider this hotel to have excellent service. This hotel is particularly popular with those traveling with families.
GGuest User2025.03.15
14 March 2025
Appreciation for Hyatt Regency Staff – Cindy Gong & Chef Yuan
I would like to commend Cindy Gong at the front counter for her politeness, affability, and efficiency. She ensures a warm and seamless guest experience with her professionalism and attentiveness.
Chef Yuan is equally commendable for his culinary expertise and hospitality. He is affable, polite, and highly capable, delivering quality dishes with great care.
Both Cindy and Chef Yuan are outstanding assets to Hyatt Regency, making every guest’s stay enjoyable with their excellent service during my stay from 10–12 March 2025.
Warm regards,
H.K. Goh
Room 1072
Outstanding
2945 reviews
9.4/10
Price from
Rp 2,051,750
per night
Check Availability
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Hotel near The bell tower The drum tower/The Xi’an Circumvallation,Xi'an28% of visitors choose this area
The New Sanjiangyuan Hotel is one of the newest hotels in Xi'an, having opened in 2023. Boasting a convenient location, the hotel is just 2km from Xi'an Railway Station and 37km from Xi'an Xianyang International Airport. The closest major public transportation, Chaoyangmen Metro Station, is only 600m away. The nearby area boasts an abundance of attractions including Shaanxi Opera Intangible Cultural Museum, MinLeYuan BuXingJie and Yongxingfang Feiyi Theater. This hotel makes a great place to kick back and relax after a long day of sightseeing. This Xi'an hotel provides parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is a popular accommodation for guests traveling with families.
GGuest User2025.02.04
First of all, let me talk about the overall evaluation. I personally give it 5 points. It is a very pleasant stay experience during the Spring Festival. Let me talk about it in detail:
Geographic location: near the city wall, there are 2 subway stations nearby, and there are 2 super large shopping malls. During the 5 days of stay, we used a shared bicycle for 6.8 yuan** to go back and forth from the hotel to the subway station, which was very convenient.
Eating: There is a large shopping mall called Yitian Holiday near the Chaoyangmen subway entrance of the hotel. The Chang'an food stall in the mall is a very famous snack in Xi'an. The environment and taste are super good.
In-room facilities: The 2.2-meter big bed is really friendly to families with children. The store also specially added a quilt.
Service: The service is very good and enthusiastic. Big praise!
Sanitation: Because it was newly renovated in 2023, the hygiene is also super good.
Suggestions:
1. Add a convenient clothesline in the appropriate place in the room
The front desk service is very good, the environment is good, clean and hygienic ^^ Sanitary and clean, the windows are bright and clean#Service service is considerate, meticulous#Location transportation is convenient, location is close to the city center#Room facilities The room is clean and brand new, generous but elegant, beautiful and smart
GGuest User2025.04.05
The front desk service is very good, the environment is good, clean and hygienic ^^ Sanitary and clean, the windows are bright and clean#Service service is considerate, meticulous#Location transportation is convenient, location is close to the city center#Room facilities The room is clean and brand new, generous but elegant, beautiful and smart
Hotel near Dayan Pagoda/The Grand Tang Mall,Xi'an19.3% of visitors choose this area
Founded in 1987, Intercity Hotel is a brand under the DH with a history of nearly a century. In 2019, Huazhu Group fully acquired Deutsche Hotels Group and introduced the efficient, high-quality, and minimalist German genes of Intercity Hotel into China, promoting it to the domestic mid to high end market. The Xi'an Qujiang Center Intercity Hotel is the flagship store of an intercity brand opened in Shaanxi. The hotel is located at 369 Cuihua Road, Qujiang New District, adjacent to the Big Wild Goose Pagoda, Datang Night City, TV Tower, Datang Furong Garden, Qujiang International Convention and Exhibition Center, Qujiang Pool Site Park, Shaanxi Botanical Garden, and Temple of Heaven Site Park. It takes only 20 minutes to walk to Xi'an Wanda Plaza, Qujiang International Financial Center, and Xi'an Cultural and Technological Entrepreneurship City. Within 1km of the Xi'an Ring Expressway, there is an airport dedicated line nearby 500m, and the TV Tower Station of Metro Line 2 is 1.2km away. With unique geographical advantages, travel is more convenient. The Qujiang Central Intercity Hotel also has 138 guest rooms, a 141m ² conference room, an outdoor terrace of 142m ², 78 self-service restaurants for both Chinese and Western styles, a 24-hour gym self-service laundry room, an intelligent customer control system, and a 24-hour intelligent delivery robot; The guest room provides guests with free beverages such as hanging ear coffee, Bama Platinum Spring mineral water, soda water, craft beer, etc; The hotel provides multiple washing machines and dryers, using international brands. The laundry detergent and disinfectant have automatic dispensing functions, and the fastest drying time is only 30 minutes In the future development, we will persistently adhere to the management philosophy of refinement, standardization, and rigor. Under the gene of German rationality, combined with the local characteristics of China, we will promote efficient management and distinctive services of Chinese hotels. Focusing on meeting the needs of business travelers, providing just the right accommodation services, and offering convenient, comfortable, and efficient accommodation experiences for travel between cities.
GGuest User2024.08.14
The room was quite satisfactory and the service was very attentive. The hotel is very close to the scenic spots. Because I drive myself, I can go anywhere within a 5-kilometer radius. There are a lot of places to eat around the hotel. I checked out today. Knowing that we are all tourists with children, we were given a travel set and shadow puppets for the children to play with. When we left, we also brought water and candies for the children. It was a very good experience and service. Thank you to these staff, they are very considerate
Hotel near Xi'an Aerospace City/Jinhui Square,Xi'an
Tianyu Fields International Hotel is a sole 5 star standard hotel in Shaanxi Civil Aerospace Economic and Technological Development Zone which is an upcoming destination for multi-national corporations as well as local business. Hotel is closed to Xi’an International Exhibition Center and Qujiang National Cultural Central Business District. It is also convenient to connect the Metro Line2&4. Only 15 minutes to the Big Wild Goose Pagoda and Tang Paradise and 20 minutes to the historical spot Bell Tower. It takes 45 minutes driving distance to Xi’an Xianyang International Airport. It will provide you a perfect starting place to explore all the destinations of your interests in this city.With European decoration style, integrated with Western color scheme and design elements, collaborate with our astonishing art collections, your eyes will enjoy this visual treat during the stay, the 4 different and unique style restaurants will take you on a great culinary journey. Hotel has 286 luxury and comfortable guest rooms and suites with separate shower enclosure and bathtub. Guests on hotel's Executive Level enjoyaccess to its exclusively appointed lounge and special privileges. Hotel is committed to provide the best value of facilities and services in the city. We are looking forward to welcome you here.
CCangedefeel like2025.02.02
Facilities: An old hotel, the design is old and standard, and it also has everything you need.
Hygiene: Clean, this is also where I stay every time I go to the Aerospace Office. Or bring my children here. Don't worry.
Environment: It is very convenient to eat and drink around, and it is also convenient to take a taxi.
Service: Basically, as long as the room is not tight, knowing that we are bringing children, we will upgrade a room type. They will also ask if there is anything else we need help with, which is very enthusiastic.
Overall, I recommend it 100%.
Hotel near The bell tower The drum tower/The Xi’an Circumvallation,Xi'an28% of visitors choose this area
My son is a senior and will be going to an internship after the New Year. Thinking that there will be fewer people and it will be less crowded before the New Year, we planned to go to Xi'an for four days and three nights. We stayed in different hotels for the first two days, both of which were economy standard rooms, and the price was about two hundred yuan if they were clean. Meiyuan Hotel was our last night staying in Xi'an. Why did it take more than ten days to write a review? It is just because we hope that friends in the same situation as us will not make the same mistake. I read the reviews when booking the room and felt it was okay, with a high rating. The hotel also looked relatively new. When I got to the room, I took a shower first. The shower room didn't run, and the water reached my feet. As it was late, I didn't want to bother changing rooms. After I dried my hair and climbed into bed, my son, who had been looking at his phone, went to take a shower. While lying on the bed, I accidentally looked at the bathroom. I was embarrassed. It turned out that you couldn't see outside through the glass, but you could see clearly inside from the outside. I guess my son had been looking at his phone and shouldn't have noticed. In addition, the hot water had been running for a long time, so the glass was foggy and it looked a bit blurry from the outside. If you are traveling with your children, you should definitely not stay here. Although the room is big, the heating is not enough and the room is cold. I will definitely not stay here next time.
GGuest User2025.02.07
My son is a senior and will be going to an internship after the New Year. Thinking that there will be fewer people and it will be less crowded before the New Year, we planned to go to Xi'an for four days and three nights. We stayed in different hotels for the first two days, both of which were economy standard rooms, and the price was about two hundred yuan if they were clean. Meiyuan Hotel was our last night staying in Xi'an. Why did it take more than ten days to write a review? It is just because we hope that friends in the same situation as us will not make the same mistake. I read the reviews when booking the room and felt it was okay, with a high rating. The hotel also looked relatively new. When I got to the room, I took a shower first. The shower room didn't run, and the water reached my feet. As it was late, I didn't want to bother changing rooms. After I dried my hair and climbed into bed, my son, who had been looking at his phone, went to take a shower. While lying on the bed, I accidentally looked at the bathroom. I was embarrassed. It turned out that you couldn't see outside through the glass, but you could see clearly inside from the outside. I guess my son had been looking at his phone and shouldn't have noticed. In addition, the hot water had been running for a long time, so the glass was foggy and it looked a bit blurry from the outside. If you are traveling with your children, you should definitely not stay here. Although the room is big, the heating is not enough and the room is cold. I will definitely not stay here next time.
It was a very good stay. We booked a small villa for four people, and were given breakfast for four people and hot springs, as well as cupping and scraping. After the reservation was made, the staff took the initiative to contact us to confirm the check-in information and time, and created a special WeChat group. After checking in at the hotel, a battery car was specially delivered to the door of the villa, and the staff accompanied us to introduce the situation in the villa. During the stay, if you have any needs, just send them directly to the group and someone will reply and solve them immediately. It is also very convenient to pick up and drop off by car wherever you want to go. The two bedrooms in the villa are also very spacious, with a small yard and a terrace. The overall experience is much better than that of ordinary hotel rooms. My family also gave unanimous praise, but it felt a little rushed after only staying for one night. In addition, the hot spring pool in the villa was not open, so it was not very convenient to go to another place to soak in the hot spring, but it was still very good overall. I especially like the staff. They responded very quickly and were friendly and kind, which really made people feel happy. I highly recommend the stay experience.
GGuest User2025.03.23
It was a very good stay. We booked a small villa for four people, and were given breakfast for four people and hot springs, as well as cupping and scraping. After the reservation was made, the staff took the initiative to contact us to confirm the check-in information and time, and created a special WeChat group. After checking in at the hotel, a battery car was specially delivered to the door of the villa, and the staff accompanied us to introduce the situation in the villa. During the stay, if you have any needs, just send them directly to the group and someone will reply and solve them immediately. It is also very convenient to pick up and drop off by car wherever you want to go. The two bedrooms in the villa are also very spacious, with a small yard and a terrace. The overall experience is much better than that of ordinary hotel rooms. My family also gave unanimous praise, but it felt a little rushed after only staying for one night. In addition, the hot spring pool in the villa was not open, so it was not very convenient to go to another place to soak in the hot spring, but it was still very good overall. I especially like the staff. They responded very quickly and were friendly and kind, which really made people feel happy. I highly recommend the stay experience.
Hotel near The bell tower The drum tower/The Xi’an Circumvallation,Xi'an28% of visitors choose this area
Building 3, Xi'an Renmin Dasha is located next to the provincial Ministry of Foreign Affairs and within easy reach of the Bell and Drum Towers and several up-scale shopping malls.Hotel's design integrates both Chinese courtyard and classical Russian styles. The rooms and suites come equipped with Wi-Fi, satellite/cable TVs, international direct-dial telephones and in-room safes. Bathrooms offer Jacuzzi or spa tubs. Non-smoking rooms are also available.Guests can dine on Asian-Chinese fusion cuisine with a touch of French flair in Xi'an 57 or enjoy a buffet breakfast at Xi'an Café starting from 6am. Light snacks, coffee, tea, wine and soft drinks are available in the hotel's lobby lounge.The hotel's three meeting rooms can accommodate up to 40 guests, and a large ballroom and a theater with two-story seating are available. All come equipped with the necessary equipment for meetings or events, including services like simultaneous translation.A fitness center and massage service in the hotel spa are also available.
GGuest User2024.08.12
In order to accommodate an important academic conference, our room was upgraded to the adjacent Building 2.
Very satisfied.
The hotel is located in a courtyard, where a series of venues for conferences and accommodation are located together, and the services in each unit are very good.
The building is several decades old. The interior decoration is simple and elegant, while the facilities are quite modern and indeed high-end.
There is a small square and fountain in the yard, which is highly green. All kinds of vehicles enter and exit in an orderly manner, and the service is in place. There are young brothers and uncles to guide outdoors in the evening (although Xi'an is not too hot these days, it is still very hard, thank you).
The service in the hotel and conference venue is warm and thoughtful, almost responsive and friendly. The Legend Hotel next door has a small exhibition room of the hotel's history, which is very interesting.
The breakfast was delicious, I liked the authentic yogurt and was very satisfied.
Outstanding
179 reviews
9.5/10
Price from
Rp 1,062,350
per night
Check Availability
See All Hotels With Spa in Xi'an
Top 20 Premium-Hotels in Xi'an
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Discover our curated selection of premium hotels in Xi'an for your next stay
No.
1
9.5/10
9713 review
The Westin Xi'an
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an
"Great location""Delicious breakfast"
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No.
2
9.6/10
4428 review
Canopy by Hilton Xi'an Qujiang
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an
"Great location""Great design"
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No.
3
9.5/10
7468 review
Wyndham Grand Xi’an South
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an
"Large rooms""Delicious breakfast"
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No.
4
9.6/10
6523 review
HUALUXE Xi'an Tanghua
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an
"Classy environment""Garden view"
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No.
5
9.9/10
371 review
Younch Hotel (Xi'an City Wall)
Hotel near The bell tower The drum tower/The Xi’an Circumvallation, Xi'an
"Quiet & comfortable""Great design"
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No.
6
9.5/10
5123 review
Renaissance Xi'an Hotel
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an
"Friendly front desk staff""Large rooms"
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No.
7
9.6/10
3450 review
Gran Melia Xi'an
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an
"Delicious breakfast""Friendly front desk staff"
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No.
8
9.7/10
927 review
Tang Paradise Hotel
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an
"Classy environment""Garden view"
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No.
9
9.6/10
6691 review
Fu Rong Ge Hotel
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an
"Easy to get around""Delicious breakfast"
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No.
10
9.4/10
2945 review
Hyatt Regency Xi'an
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an
"Classy environment""Friendly front desk staff"
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No.
11
9.6/10
346 review
Wyndham Grand Xi'An Residence
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an
"Great location""Friendly front desk staff"
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No.
12
9.5/10
5801 review
Angsana Xi'an Lintong
Hotel near Terracotta Army/Hua Qing Palace, Xi'an
"Great for kids""Relaxing hot springs"
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No.
13
9.7/10
7839 review
InterContinental Xi'an North
Hotel near Xi'anbei Railway Station/Xi'an Municipal Government, Xi'an
"Easy to get around""Delicious breakfast"
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No.
14
9.8/10
6074 review
InterContinental Xi'an Hi-Tech Zone
Hotel near High-tech Zone, Xi'an
"Delicious breakfast""Friendly front desk staff"
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No.
15
9.6/10
5527 review
JW Marriott Hotel Xi'an
Hotel near Xi'anbei Railway Station/Xi'an Municipal Government, Xi'an
"Classy environment""Easy to get around"
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No.
16
9.6/10
3697 review
Grand Hyatt Xi'an
Hotel near High-tech Zone, Xi'an
"Friendly front desk staff""Delicious breakfast"
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No.
17
9.7/10
3155 review
JW Marriott Hotel Xi'an Southwest
Hotel near High-tech Zone, Xi'an
"Friendly front desk staff""Delicious breakfast"
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No.
18
9.6/10
6043 review
Shangri-La Xi'an
Hotel near High-tech Zone, Xi'an
"Friendly front desk staff""Delicious breakfast"
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No.
19
9.6/10
233 review
XIAN JU VILLA
Hotel near Terracotta Army/Hua Qing Palace, Xi'an
"Friendly owner""Classy environment"
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No.
20
9.6/10
4591 review
Hilton Xi'an
Hotel near The bell tower The drum tower/The Xi’an Circumvallation, Xi'an
"Friendly front desk staff""Delicious breakfast"
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Latest Reviews for Xi'an Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
9.8/10
Perfect
WWarriorTanThis hotel is good.
Generally, the room has good lighting and is very clean. It is spacious - one of the biggest I have seen for this price level. The bed is soft and comfortable, very cozy. The sound insulation is good. I'm very satisfied.
The hotel is in a good location - near to the South Gate of the city wall. Metro is about 10 mins walk away and it's very convenient to get around. However, we tended to take didi to go around. Too cold to walk in winter.
The facilities inside the hotel are simple and clean. The service staff have good attitude, are friendly and warm. This hotel is really great and I will choose it again next time.
To add on, there are many shopping malls like SKP nearby and a lot of delicious food like mutton stewed in bread and meat in a bun.
Entertainment facilities inside the hotel is simple. are also complete. The room is provided with a sizable TV. the bathroom in the room is separated into shower and toilet areas. There are also disposable toilet seat covers and sweet soup that is very delicious!
The front desk arranged a room for me, which is very quiet at night. The orientation of the room is very good, filled with sunlight. At this hotel, I experienced the perfect combination of quality service and a comfortable environment.
I also want to praise all the hotel staff, especially the housekeeper, Wanzi and Ms. Tian. Their service attitude is very good. Because we wanted to have delicious food in the hotel room at night, she taught us how to order takeout. She also reserved sweet soup for us every day, which was very warm-hearted. She also sent me a travel guide for Xi'an, which was really nice!
Finally, she gave me a shadow puppet, a non-material cultural heritage of Shaanxi Province. It's very beautiful. I will come to Xi'an again for a trip and stay here again.
Hotel near Yongning Men/Xi'an Museum, Xi'an 5.8% of visitors choose this area
Price per night from:Rp 770,546
9.8/10
Perfect
SSugarmaa DolgorsurenDuring my stay at Mr. Wu's hotel the service was really good and the rooms were clean and very comfortable, has an elegant decor. I was impressed by the efficient check-in process of the hotel. They allowed me to check in early, at about 10 am. And also greeted with warm tea, even offered welcoming fruits. I highly recommend this hotel to anyone.
(I already checked out but wanted to travel around the city a little bit and they even let me leave my luggage at the hotel for 4 days without getting any money from me which was super sweet 🥰)
Hotel near High-tech Zone, Xi'an 1.6% of visitors choose this area
Price per night from:Rp 585,889
9.6/10
Excellent
GgraceThe two stars on service, one for concierge one for the hotel bar’s waitress (Rose 游娜,a trainee but who offered us excellent service , made up for other issue we felt being unfairly treated).
The itself, being a historical building and all, looks magnificent. Even though the decor may seem dated, but inside our room was comfortable, and cosy, we got nothing to complain.
Concierge would accept our deliveries and helped with luggage and all, again, nothing to complain.
BUT, on the second day, the hotel housekeeping mistakenly took a huge bagful of our travel stuff ( including snacks, mini packed laundry detergents, biscuits, fruits, alcohol wipes , packed tissues etc), they simply throw away as garbage. We deliberately left it in a corner so it WONT be mistaken as rubbish. We did NOT leave it next to the bin, and we HAVE already taken out our takeaway boxes.
Because we did not at all expect this to happen at a five star hotel , we did not realise it was missing until the next morning when we were getting ready to leave for train station. At this point, when we called, the hotel told us, housekeeping merely thrown out two EMPTY takeaway boxes, that was NOT true! They could confirm it from surveillance camera that it’s s about heavy yellow bag been taken out instead of two empty takeaway boxes.
Yes, perhaps it’s not valuable, it’s not a gold chain or a camera, but it’s something very handy to our long journey , and their initial response was not acceptable. We are also not sure what other small things we have left inside the bag ( Because we didn’t think someone will throw it out!!!!).
It was obvious it’s not a bag of garbage, if they were not sure why not keep it until we are back and ask? In all the years staying in any international five star hotel chains, we’ve never had to deal with such situation …
And one more thing, made us uncomfortable, was before we depart we decided to have a drink in the hotel bar. I asked the bar staff for two Proseccos, she replied if it’s the bubbly free drink being offer upon check in. I spent about 60rmb for two sips, and only to find out it was offer for free which we never been offered upon our arrival ( was nobody else just us two on the arrival night).
However. After hearing my complain, the bar staff Rose was very thoughtful gave me a second pour, I still paid, but at least feeling not as mistreated. Perhaps this just the final straw on the pile.
On check out, the front desk staffs were busy, no one asked how was our stay , so I did not tell them our experience as above, I had only this one chanel to let out.
Legend, not so legend.
传奇酒店让我期待已久,毕竟全球六家,而且在西安的历史建筑内,所以完全没有考虑其他酒店,哪怕我本身几乎不住索菲特,也没有用过accor的loyalty program。
酒店所在建筑的确很棒,我很喜欢,里面的设施也都达到需求。礼宾部前台都很有礼貌,让人觉得很帮助。但是我遇到了两件事,让我觉得以后恐怕不会回来。
1,我们有一个旅途中用的袋子(黄色美团超市袋,里面是一个大的绿色纸袋,因为美团袋子不怕脏放在火车站火车上地上都不担心弄脏,到家了直接拿下来丢掉即可)。里面放了各种小零食,全部可以肉眼看到没有拆开,还有路上用的小包纸巾,ole买的小包酒精湿纸巾,还有小号垃圾袋,以及旅行装洗洁精等。我们把它放在书桌边上的一个墙角,特地放得离垃圾桶区域远一些(房间也没有很多空间放东西我们也不能当路中间)。在我们用完了外卖以及快递后,按照酒店茶几上放的小牌子的要求,打电话请客房部也来收走了。我们理解古建筑立面万一染上污渍会比较难清理。
结果我们离开了一个白天,回来也没特意检查,毕竟这是我们住的地方,我也不想一天到晚防贼一样,也没有对自己的物品拍照。到了第二天我们准备收拾东西离开酒店了,发现这个袋子不见了,这是一个至少有8-10斤左右的袋子,不会轻易错过,于是我们致电酒店管家,在插叙后,告知的确丢掉,但就是一包里面两个空外卖盒… 这是让我最生气和不愿意接受的部分,不小心处理了,不能理解也得理解,但是总不能说瞎话,cctv调出来,我来看看这位清理人员拎出来的是什么东西??? 随便看一眼就看到里面的东西都是没有吃过没有用过,就算不确定我也能理解,为什么不放半天等客人回来了确认一下?这里面没有任何异味和汁水,存放一下并不会妨碍你们的酒店。或许对酒店来说,都是些不值钱的东西,没了就没了,有什么好抱怨的,但是将心比心,东西的价值很多时候不在意实际价钱的高低。我们在外面旅行,这些东西是我们的需求,不是钱能买的。
第二个点,我们在离店前,去酒店的酒吧喝一杯,我问吧台服务员点起泡酒(之前我在房间点过,意大利起泡酒),她问我是不是入住时候免费送的起泡酒,我当时就愣了,入住的时候,没有任何人offer我们任何到店饮品。而且到店时就我们俩没有别的客人(所以不是因为太忙)。我拿着一小杯我要付钱别人免费的起泡酒加上被丢了东西,心里不是滋味,不患寡而患不均。是,说我小气,60多一杯的酒在这儿逼逼… 我朋友点了个咖啡,我看到旁边来了另外两个客人,其中一位和一个服务员说,我上次来你们也送的哦,别忘了哦,服务员轻声说知道知道。之间随她的咖啡一起来的,是一份曲奇饼干… 看这个我们桌上孤零零的饮品,心里又是一根稻草压上去。
可能吧台一位员工看到了这个问题,她还是个实习生,也知道了我关于免费不免费起泡酒的不满,于是主动给我续了一杯酒,还拿了饼干(虽然我们也没有吃)、但是心里好受了很多。人真是奇怪的动物(我自己),确实这些都是小东西小细节不值钱可能,但是感觉不公平那就像损失了一个亿,同样是客人为什么没有标准化的服务流程,需要客人去“哭奶喝”,… 逼着大家小气。我不知道这个酒店开了多少时间,但是与传奇这个品牌相比,远远还做的不够。希望传奇品牌有的不紧是历史人物们踏足过的辉煌, 更能够创造属于自己新的传奇。
Hotel near The bell tower The drum tower/The Xi’an Circumvallation, Xi'an 28% of visitors choose this area
Price per night from:Rp 3,312,436
9.6/10
Excellent
TTinaMThis is a lovely hotel with kind, welcoming staff. I read some reviews saying the rooms are very old etc, but I don't see how that makes this hotel any less great - the rooms are still clean and well maintained. I arrived in Xi'an after 48 hours of hectic traveling due to a missed train, and the staff at Meihao Hotel were very welcoming, were happy to use translation apps to communicate with me. The room was large, with a view of the neighbourhood outside (mostly just traffic jams haha, but that's Xi'an). The location may not be super ideal for some as it isn't in the city centre, but honestly it was no inconvenience at all, as the nearest subway station is a brisk walk away -- about 5-7 minutes. If you're arriving by train and carrying a lot of heavy luggage, then yes, coming via subway might be a bit of a challenge (but not impossible!)
The housekeeping staff especially were very warm and kind. Thank you for always brightening my day when I walked by you all.
A few hours after I checked in, a lovely staff member knocked on my door and offered me a small bowl of soup. I was very confused as I hadn't ordered anything, but upon seeing other guests were receiving this too, I gladly accepted. It was such an unexpected, kind gesture -- this hotel truly knows how to make one feel welcome.
I fell ill on the second day of my stay, and thankfully the room was so comfortable, I could recuperate well. My only complaint is that the bedsheets, comforter, pillowcases etc -- all the bedding essentially smells of cigarette smoke. I could also smell cigarette smoke from beyond my room's door at night. This was despite there being a clear sign in the room saying smoking was not allowed inside. Though this is certainly not something you can fault hotel staff for (if guests are adamant to smoke inside, what can housekeeping possibly do?), I just thought I would mention this for any other guests who might be very sensitive to the smell, perhaps you could request staff to rewash the bedding until the smoke smell is entirely gone.
After checking out, I also noticed there were some freebies that were part of my booking that I unfortunately missed out on :( There was meant to be welcome fruit, afternoon tea for two and a midnight snack, which I would have loved to try. There was no welcome fruit offered, but I did receive some refreshing juice when I arrived to check in -- it was a hot day and I was grateful for the welcome drink. For the other stuff, as I didn't realise it was part of the booking perks, I never asked, and consequently seem to have missed out.
I also want to say that aside from the rooms, the lobby area is quite lovely -- very tastefully decorated, peaceful, and I even saw they had some free coffee out for guests! I only noticed this when I was checking out though, and my taxi was already on the way to pick me up, so I could not indulge. Maybe it would be helpful if the reception staff could share all this info with guests when they check in, especially with the foreign guests who are already a bit confused and trying to get their bearings ^-^ Just a suggestion! Thank you for a nice stay. I will definitely be back again soon.
Hotel near High-tech Zone, Xi'an 1.6% of visitors choose this area
Price per night from:Rp 453,665
9.6/10
Excellent
JJasjasjasjasI booked a 3 night stay and it was the best choice ever. Location was literally opposite a night market with awesome street food and shopping, and right in the heart of Xi’An. I would like to specially commend Lucy for accommodating to my request for window view despite the hotel being almost fully booked, for answering all my enquiries promptly and patiently, and also for making my trip in Xi’An so lovely. Feels so at home talking to her. Definitely will book Novotel again. Thumbs up to Lucy and team! Highly recommended 🥰
Hotel near The bell tower The drum tower/The Xi’an Circumvallation, Xi'an 28% of visitors choose this area
Price per night from:Rp 813,861
9.6/10
Excellent
JJWB-ZPThe hotel is very special, the environment is elegant and comfortable, and the geographical conditions are great. You can get up in the morning and breathe oxygen in the park at the back door of the hotel. Big Wild Goose Pagoda and the city that never sleeps are all within reach. Next to Joy City, the subway station is very convenient for green travel. The breakfast category is very complete, especially the Northeast sister in the restaurant is warm and thoughtful. As a Northeasterner, I feel the warmth of my family. Highly recommended, I will stay next time!
Hotel near Dayan Pagoda/The Grand Tang Mall, Xi'an 19.3% of visitors choose this area
Price per night from:Rp 1,582,127
9.6/10
Excellent
立立超This is a great hotel majestically located beside a subway station and opposite a street food heaven and shopping complex.
This hotel is dated but it exudes greatness and warmth.
All the hotel staff are very friendly, helpful , accomodative and radiates good attitude.
The rooms are well decorated, spacious well equipped and comfortable.
The breakfast was superb, the restaurants serve anthentic Contonese dishes and dim sum, while the fusion grill house serves great pirk chops.
Looking for to bring my family to stay here during our holidays
CChechaochaoThe room is not big in Xi'an, where every inch of land is valuable, but it's OK. It has a big French window and is quite comfortable to live in. The auntie in the lobby is also very nice. She saw that I bought mineral water and said that there is some in the room. I said that it's not enough and she said, ”Then come down and get some. We provide it for free, so you don't have to pay.” Also, there is free parking, which is great.
Hotel near Yongning Men/Xi'an Museum, Xi'an 5.8% of visitors choose this area
Price per night from:Rp 367,035
9.3/10
Very Good
HHarry Dr**Review of Jingyu Smart Hotel:**
Jingyu Smart Hotel offers excellent value for money, especially given its prime location near the iconic Xian City Wall, making it a convenient base for exploring the city’s historic sites. The staff is friendly and cooperative, always ready to assist with any requests. While the breakfast is quite basic and could be improved with more variety, it’s still acceptable for a quick start to the day. Overall, this hotel is a great budget-friendly option for travelers seeking comfort and convenience in a historic setting.
Hotel near The bell tower The drum tower/The Xi’an Circumvallation, Xi'an 28% of visitors choose this area
Price per night from:Rp 296,364
8.4/10
TTimurTravelledThe hotel is a little bit hard to find and is down a spooky alley, but otherwise it is quite a great hotel for the price. The staff was very friendly and helpful with everything!