Hotel di The bell tower The drum tower/The Xi’an Circumvallation, Xi'an

Our stay was pleasant until the checkout experience, which left us deeply disappointed. When we approached the reception desk to check out, the receptionist was rude and unprofessional. He spoke in Chinese, which we couldn’t understand, and repeatedly mentioned the app Trip.com. When I showed him my Trip.com booking, he took my phone without permission and went straight to the hotel review section, clicking “all excellent” ratings on my behalf. We were shocked by this behavior and immediately told him that as a receptionist, it is inappropriate and unethical to fill out a guest’s review. This incident ruined an otherwise enjoyable stay, and we hope the management takes this feedback seriously to improve their staff’s professionalism.

Good location. Friendly service desk staff who are patient to answer our questions. Rooms are clean and tidy. Only thing is there is no additional door to separate the basin area from the main room. Late checkout by 2pm. And there is a direct bus service to XIY airport at RMB30 per pax. After 10pm, direct taxi service to XIY costs RMB120 per trip. Plus, the power socket takes 2 pin flat, 2 pin round and 3 pin slanted. Plenty of sockets around the room.

Our stay at Hesu Designer Hotel was absolutely lovely! The hotel is beautiful, with a great location near the center, making it convenient to explore the city. The rooms are spacious and comfortable. What truly stood out was the exceptional hospitality. Everyone at the hotel was incredibly nice and friendly, going out of their way to help us despite the language barrier, as we don’t speak Mandarin. A special shoutout to the front desk team and to Xiao Wang, who assisted us throughout our stay. The team made us feel so welcome, always offering us coffee and making sure we were comfortable. At the end of our stay, they even surprised us with a lovely gift (picture). The hotel also provided fantastic recommendations for attractions and restaurants, which made our trip so much easier and enjoyable. Highly recommend this hotel for anyone visiting Xi’an!

The hotel room is very clean, and the items are neatly arranged. The bathroom and shower are separated for wet and dry areas, making the stay comfortable and reassuring. The front desk staff, Renee is also very warm and welcoming—highly recommended! The staff is very helpful, and I really like this place. The breakfast is delicious, the view is beautiful, and everything is great! If I have the opportunity to visit Xi’an again in the future, I will definitely stay here again. 酒店房间卫生很好，物品摆放井然有序，卫生间和淋浴间干湿分离，住得安心、舒心。前台妮妮也非常热情，强烈推荐！工作人员也非常乐于助人，我很喜欢这里。早餐美味，风景优美，一切都很棒！如果以后有机会再来西安，我一定会再次入住。

I am absolutely delighted with the hotel. The room I booked is large and spacious, and although there are no windows in my room, it doesn't affect me at all. There is daily cleaning, and the smell in the hotel and hallways is very pleasant. The staff is friendly and responsive. The breakfasts are excellent. It’s about a 20-minute walk to the Muslim Quarter, where there are many diverse cafes. The metro is just a 2-minute walk from the hotel. The price is very affordable for December. I highly recommend this hotel!

We had a lovely stay at OrangeHao Hotel in Xi’an with our family, booking three rooms. The hotel provided a comfortable and welcoming environment, making our trip truly enjoyable. The rooms were clean and well-maintained, and the staff stood out with their friendly and helpful attitude, always ready to assist with any requests. However, a small note of caution: the hotel’s address on Google Maps is inaccurate, so be sure to double-check the location before heading over. Overall, we were very pleased with our experience and would recommend this hotel to anyone visiting Xi’an. Thank you for the excellent service!

The first time to stay in Xi 'an this hotel, the overall feeling is very good, but also gave us a free upgrade room type, very good! The room lighting is also very good, there is a French window is very beautiful, the room is the same as the pictures on the Internet, the decoration style is simple and elegant, which is my favorite style, the room is clean and sanitary, especially comfortable after check-in, the reception service attitude is very good 👍 next time I will continue to choose this hotel! Room hygiene aunt clean very clean, next to a famous scenic spot in Xi 'an city wall at night and lanterns, close to other scenic spots, is really a very good geographical location. Here I would like to thank Ms. Tian, who is also Ms. Maruko, for being able to communicate with me in fluent English when checking in. Although she said that her English was not good, hahaha, she was very good at communicating with us in English, and would also recommend Xi 'an food and scenic spots to us. She will also send me the ppt of Xi 'an tourism made by herself. She will also ask us whether we use sweet soup every day, and will also send us fruit, which is very sweet. The breakfast here is also very rich, both Chinese and Western, but also the local characteristics of Xi 'an, such as Roujiamo and noodles are very good. Transportation is also very convenient to the subway station is also very close, parking is convenient at the door, mainly nearby places to eat, supermarkets, shopping malls, fruit shops have very convenient and sell specialty stores, are very close. It's very convenient. Every staff here is very warm-hearted. Every time we go out, we will ask whether we need to bring hot mineral water or whether we need to clean the room, etc. Every service staff will greet us when we meet, which makes me feel warm. Very satisfied with a stay experience, the hotel security staff will take our luggage, and the front desk staff is very warm, strongly recommend you to travel to Xi 'an, choose this hotel, really good! Xi 'an has a lot of food, we will continue to taste next time, and the free shuttle service is really humanized. The service is impeccable, giving me a warm feeling like home, and I believe you will love it here too. Thanks again to all the people who served us on this trip, and also to Ms. lei who sent us the shadow play at the end. We'll be here again next time!

Our trip to Xian and stay at Ramada Bell tower hotel was very comfortable as its location and service was just perfect the rooms were nice and clean and it is located centrally with walking distance to most of the attractions and Subways which can take you to Terra Cotta too. Our lovely host Mary Wong also made us feel very comfortable and went extra mile to make our stay comfortable and suggested good places to visit too.

Stayed here for our Xian trip. Hotel was modest but adequate. Staff did not speak english but we used the translator apps so that was not a major issue. Room was big and comfortable. Self-Service Laundry is available. Halal restaurants are available along the streets. Location is near to the Lumoushi Pedestrian shopping alley and about 15 mins walk to the Huimin Muslim Food Street. Very close to the metro station. A special mention to our housekeeper Ms Xiaoxiao at Level 8 for keeping good care of our room and the other staff for their warmth service.

I want to express my thanks to the awesome staff of the hotel. They are extremely friendly and helpfull. The hotel is clean . You can imagine that the rooms condition is a little bit older than the pictures. Nevertheless the cleanliness is ok. You can expect a Chinese style breakfast but enough also for eastern demands on low level. There is coffee egg and toast together with some tomato. On the other hand they are a variety of Chinese dishes like rice sausage pastries . You are extremely near to the drum tower and Muslim quarters and can reach also easily the bell tower and the city wall. Didi and Alipay works over the entire city. The hotel is also near to the metro station. I personally didn’t experience the metro ride. The hotel have also a pickup and drop off taxi service to the airport. The price is reasonable compared with didi premium rides.