Sheraton Xi'an South

This is really suck! I called the hotel to ask for nearest subway station and they transferred me to other person and the other person did not even understand the meaning of “metro line” Room was hot and bearable until I open the window which only has small gap and it took more than 1hour for the room to cool. Upon arrival the attendant, not sure if he is security or bell boy, but he did not help me to unload the luggage or at least say good afternoon. The next day I ask for Razor which the person who pick up the call did not understand what I ask for and just said yes, around 20-minutes later the room attendant came and knocking my door with a DND sign on it, she tried to open the door and lucky I double lock the door when I was at the toilet. She told me that she was told to clean the room which mean the person on the phone did not really understand what I asked for.

Good staff, cozy clean rooms. I recommend it. Nice hotel

Karry