Jinshu Business Hotel (Xi'an Zhonggulou Huimin Street)

We had a really bad experience staying here. First, the hotel was not located on the main road like other hotels, but in a residential apartment. There were no instructions sent beforehand, so it was challenging for foreigners like us to figure out where it was. Second, the number provided wasn't on Wechat, so we couldn't communicate before arrival. When we arrived at midnight after a tiring long train, we were super confused and didn't know how to check in. We finally found a staff, but then he told me he didn't find our reservation?! So we had to sit in a small, non-AC room on a hot summer day, waiting for him to resolve the issue with Trip.com. After half an hour or so, he decided to give us a room to stay temporarily but in a different building. The room was old and outdated, the beds were hard to sleep in, and the bathroom was filthy. During the whole process, he didn't show any sympathy or good customer service, even though the fault was on his system. Overall, we were so disappointed and did not recommend staying here at all.

아주 좋은 숙소입니다. 두 개를 예약해서 다른 한곳에 더 자세히 작성했어요.

家庭套房和攜程照片完全兩回事，東西陳舊，臟亂差，房間裏面放着麻將桌，進去一股子煙味、黴味，退酒店還強制不給退，純粹為了宰旅客，宰一回是一回，特別投訴攜程訂酒店不給退，遊客有沒親自去酒店看過，怎麼知道酒店這麼差，完全是不合理要求！忘了拍照片，覺得太差，實在沒興致！