Skanhem Hotel Xi'an Bell Tower subway station

This hotel uses motion sensors which is annoying if you do not keep moving in the room. The lights will go out. They also did not have “Do Not Disturb” signs and only had the switches which 100% will not work after you head out because there is no motion in your room, there is no electricity, the staff will definitely enter your room. When confronted with the problem, front desk supervisor Jia Xiao Long started by gaslighting me. He insisted I did not personally inform them that I did not want my room made so the housekeeper entered. I have been to numerous hotels in my life, never have I been told that I have to verbally give an instruction for them to not enter. I told the housekeeper to leave repeatedly because I did not want her to touch my things but she decides against it as well. Very stubborn bunch of staff, good luck to all of you.

The hotel is clean, the staff are very friendly The location is great, near subway ZhongLou station, very convenient to go to many tourist spots The breakfast is good too

I had a great stay at this hotel. The location was perfect, close to major attractions. The room was clean and comfortable, and the staff were friendly and helpful. The front desk supervisor, xiao Long, was excellent, and the staff member assigned to me, Xiao su, provided outstanding service.

A hotel’s location is excellent, near the Bell Tower, shopping malls and a great variety of cafes and restaurants. It’s just 5 minutes walk to the metro. Facilities are very modern and convenient. A free laundry is a big plus for guests who travel for a long time. Breakfast is varied and there’s a coffee machine that is great for coffee lovers. We strongly recommend this hotel for everyone.

Good service Good location near the station Clean rooms Front desk Raina very helpful

Overall check-in to check-out was satisfactory with all front desk’s helpful staffs. Hotel location is convenient & clean. Breakfast is also ok. The only set back is the hotel’s free terra-cotta worrier guide (doesn’t include entrance tickets and others), which is some sort of like a gimmick to lure us into engaging with the hotel’s tour agency/agent on their package. We opted for the tour package after being convinced by the agent in the name of the hotel, and we even cancelled our earlier pre-booked package, however; the entire tour experience with the hotel’s agency was nothing to shout about. And I believe we can get better tour options from others. They also did some up-sell & cross-sell of other attractions/souvenirs during our journey. The package inclusive of lunch, but the lunch buffet was a joke. Rice/noodle with all vegetarian dishes - that’s all & no water/drinks. The main disappointment was they only briefly & quickly brought us through the entire terra-cotta 1, 2, & 3 pits and the bronze horse cart. But they did not bring us to the latest built 50th anniversary gallery which is supposed to be the main highlight. It’s a huge disappointment. Don’t waste your time on their tour package in the name of their hotel despite looking attractive. The hotel shouldn’t engage such tour agency to tarnish the branding unnecessarily even though it could be under same company.