Novotel Xi'an Daming Palace

I stayed at Novotel Xi'an Daming Palace for three nights, and it was a total disaster. This hotel is falsely advertised as 5-star; in my opinion, even 3 stars would be a stretch. Here are the reasons: Lobby: There is practically no lobby! It's just a tiny 20-square-meter space with one sofa on the 6th floor. Room Amenities: The rooms were basic at best. No coffee maker, just an electric kettle. No face towels, no cotton buds, no shaving kit, no bathtub, and worst of all, no swimming pool. These are basic features even mid-range hotels offer, let alone a supposed "5-star." Breakfast: The breakfast was mostly Chinese food with little to no variety. Nothing was replenished once it was gone. The staff responsible for making eggs left an hour before breakfast service ended, which was completely unprofessional. Construction Noise: The hotel blatantly lied about the extent of construction work. They mentioned it was “nearby,” but in reality, it was inside the hotel. Constant drilling, hammering, and unbearable noise made it impossible to relax or even sleep. The only positive aspect of this hotel was the polite and helpful behavior of the reception staff and housekeeping team. But even their efforts cannot make up for how poorly managed and falsely advertised this property is. This hotel is a disgrace to the Novotel brand, and I will never stay at any Novotel property again. If you’re looking for a genuine 5-star experience, avoid this place at all costs.

首先酒店的位置很不錯，雖然離鐘樓還有2站地距離，但是遠離鬧市，晚上睡覺安靜。而且距離龍首原地鐵口很近過了馬路就是。其次房間很大，房間佈局很温馨，兩個單人床能拼成大床，貴妃榻上睡個小朋友綽綽有餘。樓下地鐵口出來就是個小夜市，全國統一商品沒啥意思😅附近有家袁記雲餃，帶孩子的牆裂推薦！還有前台服務員都很熱情，看到有小朋友還給了小童拖鞋和牙刷。最後一點的不滿意送給樓層服務員，全程沒個笑臉，從身邊過去會直勾勾盯着你，也不打招呼也不微笑也不點頭，就算是社恐不想打招呼你看別處別看我啊😂我給你微笑了你瞪着我，給我也整我也社恐了😅

房間的地毯和家具都很舊，抽屜關不上，衣架和毛巾看上去都很有年代感。㩗程上說是2024開業，經了解是開業好幾年了，而且是諾富特和君富兩個名稱都在，感覺有欺騙的成分