Ulasan Wanda Yi WuXi

Tanggapan dari Properti: 看到您的分享，真的是暖到momo心窩窩了，都説頤華的服務是最暖心的，現在卻發現，來自您的肯定 比之暖心N倍，謝謝您毫不吝嗇的誇讚，這將是我們往前沖的最大的動力，頤華會繼續保持的！頤華也希望您在每一次入住過程中，遇到任何問題及時和我們反饋，給您一份完美的入住體驗喲~~記得再來共享空間邊品茶邊看書，有momo陪着您呢~~

Tanggapan dari Properti: Dear guest, thank you for choosing to stay at Wuxi Wanda Yihua Hotel. Thank you for your feedback. Your valuable opinions are very important to us. The hotel was renovated in 2021, with the design concept of "Story of Time", aiming to start a journey of dialogue between ancient and modern times, allowing guests to experience the heritage of Jiangnan and the elegance of modern literature and art. Regarding the catering issues you mentioned, the revolving restaurant on the 28th floor of the hotel is a third-party catering cooperation company. We will also feedback relevant issues to the catering department as soon as possible to increase the diversity of dishes and improve the service quality of the restaurant. If you have any questions, You can consult the hotel guest service manager, and we will handle it for you as soon as possible. Providing guests with a clean, convenient and comfortable check-in experience is momo's constant pursuit! welcome next time! -Wuxi Wanda Yihua Hotel Management Team

Tanggapan dari Properti: 非常感謝您選擇無錫中心萬達頤華酒店，以及對我們服務的肯定！momo很是感動！為賓客提供乾淨、便捷、舒適的入住體驗是momo不變的追求！您的鼓勵和肯定是我們不斷提高自身服務標準的動力！momo會繼續努力！~~期待五分好評的momo！

Tanggapan dari Properti: 尊敬的貴賓您好，非常感謝您對MOMO的信任，對萬達頤華酒店的支持，您的肯定讓我們榮幸之至，您的良好入住體驗是我們不斷前進的動力。未來我們將會在智能的基礎之上為您提供更好的服務，也期待您的再次體驗，祝您生活愉快

Tanggapan dari Properti: 您好！看到您如此認真和細緻的點評，心裏一陣暖流。酒店一直堅持做好服務品質，用最真誠的心接待每一位來賓，讓賓客感受“家”的温暖是我們不變的宗旨。每次看到賓客對我們的“長篇大論”時，都會有一份感動，因為我們期待着每天的付出都能被來賓認可，您的點評，給了我們莫大的鼓勵和動力，我們也會再接再厲，不辜負您的信任與讚美，期待您的再次光臨，祝您工作順利~

Tanggapan dari Properti: Thank you very much for choosing Wanda Yihua Hotel Wuxi Center and for your affirmation of our service! momo is very touched! Providing guests with a clean, convenient and comfortable stay experience is momo's constant pursuit! Your encouragement and affirmation are our motivation to continuously improve our service standards! momo will continue to work hard! ~~Looking forward to a five-point praise from momo!

Tanggapan dari Properti: 非常感謝您選擇無錫中心萬達頤華酒店，以及對我們服務的肯定！momo很是感動！為賓客提供乾淨、便捷、舒適的入住體驗是momo不變的追求！您的鼓勵和肯定是我們不斷提高自身服務標準的動力！momo會繼續努力！~~期待五分好評的momo！

Tanggapan dari Properti: 非常感謝您選擇無錫中心萬達頤華酒店，以及對我們服務的肯定！momo很是感動！為賓客提供乾淨、便捷、舒適的入住體驗是momo不變的追求！您的鼓勵和肯定是我們不斷提高自身服務標準的動力！momo會繼續努力！~~期待五分好評的momo！

Tanggapan dari Properti: Dear distinguished guest, thank you very much for your trust in MOMO and your support for Wanda Yihua Hotel. We are honored by your affirmation. Your good stay experience is the driving force for our continuous progress. In the future, we will provide you with better services based on intelligence, and we look forward to your experience again. I wish you a happy life.

Tanggapan dari Properti: Thank you very much for your feedback. We sincerely apologize for not meeting the expected service quality this time. We have immediately improved the following points: 1. **Front desk service optimization**: Strengthen staff training to ensure that a warm and professional service attitude can be provided at any time. 2. **Room maintenance**: Immediately conduct a comprehensive inspection and repair, especially the missing cat eyes and uninterruptible power supply problems in the guest rooms, to ensure that all facilities are safe and available before guests check in. 3. **Room cleaning and facility restoration**: Strictly implement cleaning standards, establish a feedback quick response mechanism, and ensure that every request raised by visitors is resolved in the shortest time. 4. **Lobby manager handling**: Commit to providing better customer relationship management to ensure that any service problems can be solved quickly and effectively. 5. **Transparent communication**: Strengthen close cooperation with third-party platforms, and through their feedback channels, timely understand guests' needs and opinions, and continuously improve services. Once again, we apologize for the inconvenience of this accommodation experience. We firmly believe that through your and our common feedback, we can provide you with a better accommodation experience in the future. I hope to have the opportunity to provide you with more satisfactory services and welcome you to visit again.

Tanggapan dari Properti: Dear distinguished guest, thank you very much for your trust in MOMO and your support for Wanda Yihua Hotel. We are honored by your affirmation. Your good stay experience is the driving force for our continuous progress. In the future, we will provide you with better services based on intelligence, and we look forward to your experience again. I wish you a happy life.

Tanggapan dari Properti: Dear guest, we sincerely apologize to you and express our deep regret for your stay experience in our hotel. We understand and respect your feelings, and this issue does show our shortcomings. The following is our specific response and solution to the problem you reported: 1. **Hygiene problem**: Hygiene problem is our primary concern. We will immediately review the hygiene standards and implement additional inspections and cleaning to ensure that all rooms meet high standards. We will immediately rectify the unsatisfactory hygiene conditions. 2. **Water leakage in the bathroom**: Regarding the problem of the bathroom, we have arranged a professional team to conduct a thorough inspection and repair to ensure that similar problems will not occur again. We are deeply sorry that the repair time did not bring you convenience. In the future, we will strengthen the coordination between the front desk and the engineering department to reduce the waiting time. 3. **Muddy smell in the room**: For the situation of odor in the room, we will immediately replace the relevant bedding in the room, and fully clean and disinfect the room to ensure that you have a clean and comfortable accommodation environment. At the same time, if there is a common odor in the room, we will conduct a detailed investigation to find out the source of the odor and deal with it accordingly. 4. **Service and Communication**: We are deeply sorry that we were unable to quickly and effectively resolve the issues you raised during the service process. We are working to improve the efficiency of communication with guests to ensure that all issues are resolved quickly and properly. At the same time, we will provide service awareness and professional skills training to our staff to enhance their service quality and ability to deal with emergencies. We apologize again for your unpleasant experience. We promise that this is not our standard and we will take specific measures to ensure that such situations do not occur again. We look forward to providing you with a pleasant, safe and comfortable accommodation experience when you visit again.

Tanggapan dari Properti: Thank you very much for choosing Wanda Yihua Hotel Wuxi Center and for your affirmation of our service! momo is very touched! Providing guests with a clean, convenient and comfortable stay experience is momo's constant pursuit! Your encouragement and affirmation are our motivation to continuously improve our service standards! momo will continue to work hard! ~~Looking forward to a five-point praise from momo!

Tanggapan dari Properti: Thank you very much for choosing Wanda Yihua Hotel Wuxi Center and for your affirmation of our service! momo is very touched! Providing guests with a clean, convenient and comfortable stay experience is momo's constant pursuit! Your encouragement and affirmation are our motivation to continuously improve our service standards! momo will continue to work hard! ~~Looking forward to a five-point praise from momo!