Song Hotel Wuxi

The hotel has a beautiful environment. Boating on the lotus pond and entering the room units felt like stepping into a uniquely charming setting. The family suite, designed with two floors, was a perfect match for our needs. In addition, the hotel’s service was excellent—shuttle cars were available on call. The lobby manager, Mr. Liu, was courteous and friendly, which left a particularly deep impression on me. One thing I really appreciated was that each guest is assigned a dedicated butler who communicates one-on-one via WeChat. It’s very convenient—you can treat them as your personal assistant throughout the stay. Whatever request you have, just let them know and they will help take care of it. My butler was Lisa, and she was very helpful and responsive. One area for improvement is that there were quite a few mosquitoes 🦟 inside the room. My daughter was bitten all over and is still suffering. We had to buy topical medication today to treat the bites. If the hotel could kindly remind guests in advance about the mosquito situation, we might have come prepared and avoided the bites altogether. Overall, I’m very satisfied with this stay.

Beautiful hotel. Service is okay but not what you would expect from a five star accommodation. The lounge / bar was closed. Only one restaurant which seemed to be only open for breakfast dine-in. We could order in though. Everything was very slow paced. Overall, the hotel felt a bit deserted, which could be great for some travellers...

這次周邊週末遊非常滿意。這家宋品一直沒去過去這次很欣喜。特別要對船孃表示感謝。大熱天船孃一直帶我們劃著小船在田田荷葉間穿梭，為我們摘荷花摘荷葉。讓我們看小水鳥。我整個心情都很好。小管家Amy也很負責，事情就提前聯繫我，詢問各種要求。我已經把這家宋品推薦給好朋友了。