GGuest UserThe hotel is conveniently located, and the elevator in the building can directly reach Vanke Mall. The room facilities are very new and complete, very clean and hygienic, and someone cleans it every day. This time, due to the injury, I traveled in a wheelchair and did not feel the inconvenience of the facilities. There was no separate shower, and it was integrated with the bathtub.
But I have to say that the front desk service that I felt was not very professional this time was in line with the environmental facilities. Our check-in time coincided with the Wuhan cherry blossom season, and the Hanma was to be held on the weekend of that week, but we checked in on a weekday and stayed for 3 consecutive nights. The front desk has not been able to provide satisfactory service. As a hotel under Ascott, especially as a service hotel, Somerset should provide more professional services (I have also stayed in many serviced apartments in Beijing and other places before).
Question 1: When we checked in, we confirmed with the front desk that we had a car and needed to enter the license plate. The front desk stated that we needed to come to the front desk to enter it before leaving. The next day, before we left, we found the same staff member to handle the license plate entry. As a result, when we left the parking lot, we found that it was not successfully recorded and charged a parking fee of 60 yuan. It may not be easy to solve the problem after reporting it to the hotel. In the end, Alipay personally transferred the parking fee back.
Question 2: After checking in on the first day, we were satisfied with the room configuration, so we immediately renewed the original room on the original platform for 2 nights. After the reservation was successful, we needed to pay offline at the hotel. Before 12 noon the next day, we went to enter the license plate and explain the renewal. The front desk said that they had seen the renewal order and completed the renewal, but did not need to pay offline. They repeatedly said that they had paid online. Although I was confused, I left first. After lunch, I went back to the room and it could not be opened. I went back to the front desk and found that I had not renewed the stay. This time, I changed the front desk again and felt that I didn’t understand it. I insisted on paying offline before it was fixed. In the end, I forgot to collect the deposit again (the pre-authorization on the first day was also swiped as consumption)
Question 3: Because I was inconvenient in a wheelchair, although I had a companion, I had a lot of luggage when I checked out. I called the front desk, and the front desk said to see if there was an aunt to help, and then there was no reply. In the end, my companions went back and forth twice to move the luggage.
Question 4: We had already checked out and finished our meal, but the front desk was still calling to ask if we wanted to extend our stay...
I felt that the front desk staff at this Somerset hotel was generally confused, probably because it had just opened, but the other staff members were all very nice. We checked out on Hanma, so there were a lot of people. I hope everyone can have a good experience.
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