Holiday Inn Wuhan Tianhe Airport

Very new hotel under Holiday Inn brand, supposed to be a great hotel next to the airport, but operations killed this hotel. Hope they can solve all problems asap. Just opened in Mar 2025, but there were multiple basic problems. The biggest problem is their air-conditioning. Set at the absolute lowest 16oC with the biggest fan mode but the room does not cool down even after a few hours. The technicians came but didn't solve the problem. They mentioned they cannot do anything, and they are the only 2 technicians that day and they have been fixing curtain problems all day. Technicians came at 12+am. Spent the night with a stuffy room, sweating even with a t-shirt and short pants in Wuhan March weather. Customer service is not bothered to solve any problems for us. Secondly, the air contains smell from renovations, maybe toxic gas is still around, in the room. Seems like the hotel isn't bothered and rushed into the opening. Requested for air purifier. Hope that this will reduce toxic air breathed in. Lastly, their shower hose is leaking. Can refer to photos. All in all, multiple basic problems which are critical are present. Recommend everyone to stay somewhere else first. Maybe wait a few months before staying in this hotel, for your own safety and comfort.

體驗極差 1.晚上到機場酒店，沒有吃的我點外賣，得知外賣不能進酒店讓機器人送餐（酒店有機器人），需要我自己下樓去樓外取餐，路程 10 分鐘 2.洗手池反人類設計，水下不去，體驗感極差 3.酒店抽紙盒裡沒有抽紙 4.垃圾桶不套垃圾袋，雖然也不管我事，我該扔就扔，但服務意識真差 5.我手機沒有信號要連接wifi，入住前也不告訴我怎麼操作，打電話給前台也不清楚具體步驟 6.我以為是高端酒店，早上樓道打掃衞生聲音很吵服務員嘰嘰喳喳 7.辦理入住時讓我等候時間極長，超過 30min，完全沒有服務意識，需要我專門再跟他溝通才能繼續辦理入住，然後服務人員還分不清電梯口位置帶錯路，帶路連個自我介紹問候都沒有，也不幫忙提行李，整個引導過程也沒跟我説酒店任何服務類內容譬如洗衣房、健身房、泳池、是否需要用早餐等。 8.攜程升級了房間也沒給我升房 總之這是個很商務的酒店風格，適合舉辦商務會議邀請或者趕飛機臨時入住，沒有相應的酒店服務，就連華住旗下的經濟酒店漢庭都比他們做的好，全季橘子更是比他們好很多

房子很好，唯一的缺點是窗户沒有紗窗。設施，衞生，環境都很棒。位置絕佳，特別適合第二條早上坐飛機的人。