Hotel Family-friendly Wuhan

The location is very nice but our room faced another building which was not the best view possible. Anyway, despite the big amount of visitors, the manager helped us to change room and provided us a better service. The swimming pool was super cold, which clearly was not suitable for me and my kids. Breakfast on the average for this level of hotel. After all I believe the price was too high compared with other hotels in the same area. I want to prize the manager and for his support, but generally I would not recommend this hotel.

Service: Suitable for five stars. The front desk girl Luo is very enthusiastic. The lady in the breakfast room and the cleaning lady in the corridor are also warm and friendly. Environment: We seem to have upgraded the room because of points or membership. The 27th floor is a ladies' floor (or I forgot what it was called). In fact, it is not only for girls to stay, but the layout inside is friendly to girls. There are special hygiene products, curling irons 🈶 and Barbie pink robes. The room is very comfortable.

The room is very clean and I am very satisfied. The service attitude is very good. I lost my thermos cup in the hotel, and the front desk manager of the hotel helped me mail it back to Beijing. Thank you very much. The management of Wuhan Hotel is really admirable. Thank you! Thank you! Thank you!

This is our first trip to Wuhan and mainly for visiting relatives who live in Wuhan. Our first impression at Sheraton hotel is good. Started with the bell boy who greet us when we arrived at the hotel and help us with our big luggage. We have left one parcel at the taxi without notice. After we checked in the hotel we then realised that the parcel was left at the taxi. The concierge by the name of Owmen Zhou(周星驰）who is very kind and help us to call the taxi company to locate the taxi driver who drop us at the hotel and informed him to return the parcel to us ASAP and really appreciate his services and kindness. He did extra-miles to ensure we received our parcel on-time. in addition, he also introduced us the exhibition that the hotel have co-joined with the Wuhan museum to show case the impression of Wuhan city which gave us some insight of the Wuhan City. Even the house-keeper who are very kind and did a good job for the room. In general, we have good impression about this hotel and we strongly recommend to our friends who want to stay at Wuhan. Once again, a big thank you to the staffs at Sheraton hotel and make our stay at Sheraton a very pleasant one ! will come back again next time.

The hotel room was general in good condition and I really enjoyed my stay. The location of the hotel couldn't be any better with just less than Three minutes walking distance. The reception personnels are also very helpful and definitely will book the hotel when coming back to Wuhan

Always a great stay here. The rooms are nice and the gym is small but good. Pool is fantastic. Breakfast is great too!

What can I say? What an amazing stay again. I’ve stayed for work events in which we used the ballroom for our work celebration. I then came here for peace when my father passed away. This was the one place I knew I could come that brought me peace and happiness. This trip was for my anniversary and it was beyond amazing. We decided to to go with a suite and the reservation came with a free photo shoot. Our photographer, Xiao Liu, was kind and the photo shoot was an amazing experience. The breakfast buffet is amazing and the dinner buffet has live entertainment and amazing chefs as well. We also wanted to get massages too but ran out of time. We will get them next time. Overall, I’m grateful for Optic Valley Hilton and the true peace our experiences bring each time. Exactly what we need on vacation.

Room is nice, food can be better, overall is nice hotel. Dinner buffet if got more food will be perfect.

The staff were amazing. A very quick check-in and checkout process. The breakfast was delicious, and the room very comfortable and clean. It's quite convenient.

We were supposed to stay for 5 days but extended for 6 then 7 days 😁🤭 All of the staff (from the reception to the room service and the pool) were amazing, helpful and very kind. The doorman were so patient with my kid where she wanted to go in and out on the turning door at the entrance 😂. I highly recommend and will always be at that hotel for my next trip in Wuhan ❤️☀️ Oh! And the breakfast is awesome 😍