Rookery Hall Hotel & Spa

Just back from an overnight stay at Rookery Hall Hotel & Spa. I think I can sometimes have expectations that are too high….. especially when it’s a top class hotel and therefore the hotel costs are slightly higher than usual!! But WOW… what a superb experience. From check-in to check-out, I don’t think the staff could have been more attentive and personable. This made for a really pleasant experience - one in which we were made to feel like valued guests, not just paying customers. Dinner was really fantastic (special shout out to Grace) and the Spa was exceptional - my wife said the Elemis Facial from Kerry was the best she’d ever had…. and she’s had a lot over the years The hotel, the rooms, the grounds, the restaurant, the spa, the health club are all pristine, and I mean pristine to the nth degree. We stayed in the old building; the rooms, the bedding, the views …. all amazing! Really glad we stayed there and would definitely recommend the old building over the new block. It’s also, the often unnoticed, little touches…I had early work calls in the morning and didn’t want to wake my wife in the bedroom so they found me a quiet spot in the bar, connected my laptop to the plug socket and wifi, and made sure I was all set. That, in my opinion, was going above and beyond what is usual. So in summary, get booked into Rookery Hall - you won’t regret it. We had probably the best hotel experience we’ve had for a long, long time and one that meant we were sad to drive away but 100% committed to returning and repeating. Thank you to all your staff for such a lovely memorable stay.

I was so excited arriving at this hotel and the first impression didn’t disappoint. From the moment we pulled in staff were attentive, helping with parking and luggage. Check-in was smooth and our room was even ready an hour early. A lovely touch was the bottle of bubbly and fudge waiting for us, along with a note from the manager wishing me and my daughter a happy 60th and 21st birthday. The room itself was fantastic—above reception with a beautiful view, comfortable beds and a spacious, spotless bathroom. During the day, I had lunch in the lounge while my daughter rested and the service was excellent. I felt well looked after and the food was delicious. However, our experience in the evening was quite different. We had requested a quiet seating area due to my daughter’s autism but it seemed like our reservation details hadn’t been checked. After requesting a quieter table I ordered a Prosecco which arrived looking more like wine. When I asked about it, the waiter assured me it was Prosecco but I felt as though I had upset him by questioning it. After our meal we were left sitting with empty plates while staff kept glancing over but never came to check if we wanted dessert. Eventually, feeling uncomfortable, we just left. The next day, I raised the issue with management and they were very apologetic, refunding the meal. I appreciated their response, but it was disappointing that this happened on my birthday. Thankfully, the stay ended on a high note with a fantastic massage. Overall, I would still return, as I believe this was a one-off issue and not the hotel’s usual standard. The food and most of the service were excellent, and the thoughtful birthday touches made the trip special.

Let me paint the picture. My wife and I were looking for somewhere to go for the weekend. We’ve stayed at Hand Picked hotels before and they’ve always been good. But Rookery Hall is by far the best place we’ve stayed in the UK by a country mile. The staff just make the whole place if it could be a 7* hotel. We called on the Friday evening for a stay on Saturday. Bailey on the reception was so polite and made us feel so at ease. When we arrived Saturday morning. Elle on reception was just fantastic so polite/professional and a credit to the hotel. She even managed to upgrade our room. The spa facilities were lovely and clean, even the staff at the spa were great specifically Victoria whom recommended which smoothie to have. (She was right) Dinner was extremely tasty and Keiran was great and kept the Guinness’s coming! Definitely would recommend staying again. Just a note on the room, the showers will shock you, and there’s a tv in the bath. Great touch! 10/10!

Away for 3 days with wife for a relaxing weekend away and cud not have found a better place the hotel is lovely the spa was amazing and relaxing and the service is amazing as well can’t do enough for and so professional even at breakfast it’s top class service and food wood definitely recommend this place if u want down time and feel like u havebin look after in every way possible

This was our first Christmas away from home. We were lucky enough to chose Rookery Hall for the experience. From the moment we arrived on Christmas Eve to when we left of Boxing Day the level of service was exceptional. The itinerary for the couple of days was well crafted. The food quality was excellent throughout the stay and the champagne flowed nicely at the right times. The old house, where all the action happened, had a nice festive atmosphere. Our room was perfect, very clean and quiet with some lovely little freebies. Overall a wonderful Christmas stay.

I would like to express my appreciation for the exceptional beauty of this hotel, including the lobby, spa, restaurant, and guest rooms. My husband and I visited for a short ‘Minimoon’ and were thoroughly impressed by our experience. The staff provided outstanding service and made us feel truly valued. The manager, James, exemplified excellence, and the restaurant team was attentive and ensured we had everything we needed without delay. The food served was absolutely outstanding! Our spa treatments conducted by three professionals were equally commendable, as they created a relaxed atmosphere that allowed us to thoroughly enjoy our experience. We have no complaints regarding our stay and look forward to returning in the near future. Thank you to everyone at Rookery Hall.