We stayed two nights in one of the family suites in January, 2022. The stay was disappointing. The room was freezing, we had a space heater for added warmth, but it did not do enough to combat a very cold night, and a very drafty room. We complained the next morning and they brought us another space heater which made a difference, though it was still not the temperature inside we would have liked. Unfortunately, overnight the space heaters shorted out the electricity in one part of the room and so it was very cold again by morning. I did appreciate their responsiveness, but honestly, in Vermont, you've got to do something about the insulation to not leak that much cold air into the room. We were up their to ski so cold is part of the package... Second, and more disappointing because of the lack of response was the lack of hot water. We tried to shower our first night, and the water wouldn't get past tepid. We called them and told them about that too, and they did nothing. Overall, our room was dated, and probably hadn't been touched in 20 years (certainly not weatherized). They offer contactless check-in, but had not sent me an email by the time we arrived (and we arrived after check-in time had started). The code they gave me didn't work for the room, so I had to go back to get another one. Not a big deal, but taking all that together, it just felt like things weren't operating that well. Staff were all friendly about it, but it was reactive and band-aid responses, rather than proactive and addressing root-causes of issues. The restaurant on site makes great pizzas, and has a great beer list. I'd recommend staying somewhere else, and eating at the restaurant.
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