Bonkle House

We arrived early as friends were still in work very kindly they let us into our room slightly early. The porter was friendly however his English was ok but maybe our accent he found difficult to understand. I had booked for 3 nights and my girlfriend had booked for 2 nights (5 nights altogether) I had emailed to ask if ok for the same room so don’t have to move and was all good hotel side! Room to a ok standard had no room check bins emptied towels changed in first 3 days here! Tv Ariel signal poor so was hard to watch tv when chilling at night. No receptionist place is left empty just a note to call number if need any assistance. Kitchen facilities very standard left out Chinese on the side and coffee n tea bags left out kitchen like an office/storage area for cleaning products. If your looking for place to crash clean up this fits the bill but anything else I’m afraid is not to stay here.

This is the worst place I have ever stayed in. I ended up with bed bugs, the room was filthy (tea stains on the walls, filthy shower, carpets are stained and disgusting, windows with condensation running down them, DON’T STAY HERE!!!!! I asked for compensation and received nothing after our awful experience and we paid £67 for our awful room - noisy too as right next to the road.

For the love of god do NOT book this property. If I could leave 0 stars I would. They falsely described themselves on a third party booking website and when I realised this and requested a refund a mere 20 minutes after making a booking they were impossible to contact. I finally managed to resolve the situation with the help of the third party website, but the hotel themselves refused to budge (although they did alter the description!). Do they allow children or don't they? Who knows? Depends if you're asking for a refund or not! I know one thing though. After my experience with their management I wouldn't stay there with any child of mine. Avoid at all costs.