Best Western Plus Moat House Reading

Room is decent bit very old. The hotel is very old and many facility is aging, the lift is not work, gym is old. Only good for a transit or short stay

In March 2021 I made a reservation at this hotel for February 2022. At the end of November 2021 I received a cancellation notice. There was no explanation why, so I waited 2 days to see if one came. It didn't, so I contacted Hilton customer services to tell them I hadn't cancelled it and I required it to be reinstated. Hilton replied saying they had forwarded my message to the hotel and I should expect to receive a response within 3 days. No response was forthcoming so I had to contact Hilton customer services again. The hotel did eventually respond, more than 4 weeks after I was told they would. The response was not satisfactory. They said they had cancelled my booking because they had accepted other bookings instead, presumably more profitable for them than mine. They offered compensation of 1 free night at an unspecified date in the future. This was clearly not sufficient to cover the immediate extra cost of rebooking the entire stay elsewhere, so I rejected it and told them I required them to pay the full extra cost of alternative accommodation and some modest compensation for the inconvenience they'd caused. The hotel said they would make alternative arrangements for me, but then failed to respond to subsequent e-mails on the subject, despite me getting read receipts confirming they had received them. I had to contact Hilton customer services yet again to get the matter resolved.