China Creek Cottages

This place is a joke. It’s over priced and the quality of the cabin is very low. The customer service is the worst that I’ve ever dealt with. There was a power outage during my stay that lasted for 8 hours. And the management wouldn’t provide a refund for the night or any other offer to make up for the inconvenience. Could you imagine paying $259 for a nights stay and you didn’t have power? I wouldn’t recommend this property or any other property associated with this company. Save your money and stay somewhere better.

My wife and I reserved a cottage 24 hours before we planned to check in. We planned to do a wildlife survey in part of the national forest nearby the morning after our stay. Just after reserving and paying for the cottage, we were informed that the national forest had just closed the area we planned to go to, due to a wildfire. So our reason for stay was gone. I contacted the management by phone, and explained this to them, and the person I spoke with said they checked with the owner, who said no refund and no credit towards a future stay, which would have been fine. While the business's policy was no refunds within 48 hours of the check-in, given the circumstances, why not give us credit toward a future stay? They would still have our money, and our last-minute reservation had tied up the room for less than 24 hours before I contacted them to cancel. At first, I was told I could get a 10% discount on a future stay as consolation ($19 of the $190 we paid). Finally, after some back and forth, the person I spoke with said they would email a voucher for $70. It has not shown up, and there was no reply to my email asking about it. I would give 1 star except that the employee seemed to try, and was responsive (which the owner was not).