glj1000
17 Februari 2025
Disappointed by The Views lack of empathy We were excited for our second stay at The Views from January 24–27, 2025, after a wonderful visit in March 2023. The setting is stunning, with breathtaking views of Wilderness Beach and the ocean. However, while flying to Cape Town on January 13, I suffered a serious back injury. Initially thought to be severe bruising, X-rays later confirmed a fractured vertebra, forcing us to return to New York for spinal surgery. We reached out to all our booked accommodations in South Africa, explaining the medical emergency. Every property—except The Views—graciously canceled without penalty. The Views, requested medical evidence which was provided. Despite this, The Views refused any flexibility, citing a strict cancellation deadline of December 25, 2024—weeks before my injury even occurred. Their lack of empathy was disappointing, and given this experience, we would not return.
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