Comfort Inn East

BUYER BEWARE!!! Customer Service is at it's worst here! This "hotel" should not even have the name Comfort Inn! Absolutely the worst customer service I have ever had at ANY hotel I've stayed at through-out my business career and beyond! Involved in a snow storm in Kansas, no electricity in our home, called to make a reservation with the 800 number on-line, made the reservation for our room at 4:29. At 4:45 our electricity was restored! I called back to cancel the reservation. Was told the General Mgr, named John Meice had gone home for the evening. Front desk employee called him and was told he would not approve the cancelation! What?!? I was told that their policy was that they require reservations to be canceled prior to 4:00pm... even though I didn't make the reservation until 4:29! The worst part of this whole mess is that I spoke directly with the Gen. Mgr. the next morning and he was as disrespectful as they come! He insisted that he was not going to approve a cancelation on this reservation... period! Blaming it on the on-line third party reservation company! IF YOU THINK YOU'RE GOING TO GET GREAT SERVICE AT THIS COMFORT INN, THINK AGAIN! AND THEN THINK ANOTHER TIME!

One of our main reasons for choosing this hotel was the indoor pool. When we arrived, there was an issue with the door into the pool area. Room keys wouldn't work to operate the door, so hotel staff had to let us in each time. Also, something was wrong with the heat. The water was ice cold. We were told they were working on it, but it would have taken HOURS to fully heat that much water. How long had the heat been off? Why hadn't someone been checking the pool throughout the day? Breakfast was good with lots of options, but they started picking up early without making sure we were finished.

My husband believes he left his coat in the room. He has called multiple times and was told to email the manger, Tony Collins, because a manger has to assist with lost and found. Tony will not respond. Disappointed in the customer service!!!!