Whitstable

Where do I start. Firstly the room as expected was clean and tidy, which I’ve come to expect with Premier. We arrived just before dinner and decided to eat there, as meals are usually ok. I know they are making changes but the food was terrible. My wife and I had fish and chips, cold chips and powdery tasting fish. My mother had chicken goujons which were like rubber. Coffee was tasteless. Moving on to the morning after a good sleep as we were very tired after a long journey. Shower, ours was cold, we could not get hot water. This was remedied after talking to the reception. Breakfast. We were booked in for 9am. There was no cooked breakfast until nearly 9.45am and because everyone was waiting was gone in a flash so another wait until more was cooked. The only other time we ate there was the last morning which was cooked on request and had to wait 1hr for it. I must add that I think it was all down to being under staffed. The poor lad having to book people in was also taking orders being a waiter and having to clean tables. This guy should be given a medal. I asked at reception if we could change rooms due to trouble for the ladies getting in and out of the bath. This was never addressed, consequently my wife had a fall on the last morning. Lastly you now get two different WiFi signals one is free the other as usual for greedy businesses wasn’t. The free speed was limited to 0.8mb/s Terrible. So after many years of using Premier inns, this will be my last.

Friendly lady on reception. No welcome. Clean room check in was 11am payed £15. Finally checked in at 11.50am. Aldi just around the corner. Large store , m and s. Foodhall , beware if walking from train stn. It's a longish walk some uphill steep.most flat. Room was 28c , too warm window open a bit. Need car for beach and town centre. Booked 9 nights. Reduced for more than 3 nights. Lovely lady helpful in Aldi staff. Bit outdated from outside.needs updating 4 out of 5 stars.

Check in was fine. Room change was no problem. Bedding in room stained. Bed uncomfortable. Section of bathroom floor felt like it was giving way. Sofa had stains on it. Wouldn’t use it or rest clothes on it. No air con so extremely hot in room. Fan provided. Breakfast ok but wouldn’t recommend dinner. I have had better dinners on a plane. Parking was fine. I don’t feel it was worth what I paid. I’ve stayed at other Premier Inns without these complaints

Lovely and comfortable room. On-site parking available. I ate at the in-house restaurant for dinner- the food was delicious. Every member of staff who assisted me was most warm and friendly. I would love to stay again.

One of the hottest weekends of the year was made better by the staff, all were welcoming and so helpful 👌 especially Julia in the restaurant who was beyond helpful when we had to be out by seven to attend a 40th party for our son. Julia made sure we were served quickly and explained the meal deal to us lovely lady. We was surprised to see her in the morning for breakfast again she explained how everything worked and was soo friendly helpful a very stand out member of staff

Staff were friendly but the hotel needs updating. No air conditioning, and rooms are very stuffy and hot. No water available in the vending machine or in the restaurant, no wine, only 1 type of beer available, staff apologising for lack of stock. In this warm weather you would expect a hotel to at least have a stock of water, but they had nothing and recommended me to go to Aldi or M&S to get water.