Whitstable

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I am writing to express my disappointment with my stay at your hotel yesterday. Unfortunately, several issues impacted the comfort and quality of my visit. Firstly, the thermostat in my room was not functioning properly. Each time we set it to maintain a comfortable temperature, it would reset itself and switch off. As a result, we woke up to an extremely cold room, which made the night very unpleasant. In addition, the pillows provided were extremely uncomfortable and left me with significant neck pain the following morning. This added further discomfort to an already difficult night’s sleep. I am bringing these concerns to your attention in the hope that they can be addressed promptly, both for future guests and in consideration of the experience I had during my stay. Thank you for taking the time to review my feedback. I would appreciate a response regarding how this matter will be resolved.

The Hotel was as usual Brilliant, The evening meal was Horrendous, It was our wedding Anniversary, my wife and myself was really Disappointed , The Food, Where do I start, The menu was very limited and Basic is an understatement, All microwaved, No Taste, we had one forkful and that was all we ate,, The poor staff were embarrassed removing our plates,

Room 11 smelt badly of damp and clear signs of mould growing by the window. Aggravated daughter's asthma. The room issue clearly needs to be resolved and not fit for habitation let alone as a family room. We had to stay in there as hotel was fully booked but staff did move us to another room when one was available. Staff were good but room needs to be addressed asap.usually have no problems with premier inns -this experience was a one off but still a very bad experience

We had a great stay at the Premier Inn Whitstable. Good value for money. The staff were all very welcoming and managed to swap us to an accessible room once we realised the shower was over the bath. Breakfast in The Social was good value for money, the hot buffet items was replaced regularly along with the other items. Provided soya milk and gluten free toast on request. All the staff were very friendly and efficient.

We changed rooms as there was a problem with the ventilation and consequently there was quite an unpleasant smell in our allocated room. However, a pleasant young man in reception found us a different room which was clean and comfortable. He was also very helpful with directions. I’d like to mention employee Izzy, who was handling an incredibly busy breakfast room on her own the following morning. She was cheerful and helpful throughout, even though she was being inundated with breakfast orders and having to clear and set tables on her own. I think someone came to help her towards the end of a very busy session. All in all, a good night’s sleep in the wonderfully comfortable bed and a hearty breakfast the following morning. Excellent value.