Premier Inn Whitley Bay

Had to sit in reception on arrival at 2.20 pmas they were doing the change over. Then had to wait why another family jumped the queue then eventually got seen to and got told have to pay £15 if I want room before 3pm I said ok we will wait can we use the toilet had to use toilet in restaurant/ bar next door as there where no toilets. Paid £11 for drinks to use toilet m. Got out room at 3pm 1 floor stunk don’t know what it was… toilet was dirty so went down to reception to tell lady. She moved us to another room but unfortunately my bed wasn’t made up so had to take my own bedding off carry it us to new room. I noticed the mattress protector was full of black hard bits and my daughter’s bed was full of hair so I left the mattress protector and told reception. She apologised and took out breakfast off the bill. I returned later that evening to my bedding still in a pile on my bed with no mattress protector so I made my own bed up. We only had 1 towel in the room so had to get another the next morning. All in all not what you expected is to have to make your own bed up. Very disappointing

Clean and pleasant - excellent position right on the seafront. Staff were extremely friendly and helpful. Shower was amazing. Only downside is that the windows do not open at all - not even on the latch as with normal premier inns, the rooms get very warm very quickly and it became uncomfortable. Altering the thermostat didn’t seem to have any effect either. I am someone who likes to be warm but it got even too warm for me. That being said that was the only slightly negative point for the whole stay. Can’t praise the staff enough from check in to check out they were fantastic

Just back from a lovely stay at this hotel. The staff were outstanding, shout out to Adam for the early morning coffees! Hotel was nipping clean, only gripe was we were placed directly underneath a family with kids and they were running around so we heard it all.. Overall a very pleasant stay