White Horse & Griffin

After reading all the recent reviews on here, I was not expecting to enjoy this meal last night, but my concerns were all unfounded . The ambience was great, the food ( we ordered lamb & hake main courses) was lovely… and the service was good too.

Witnessed a young lady staff member verbally destroy a younger staff member called Matthew for accepting payment for a food order and registering it to the wrong table. The young lady staff member was bullying Matthew and commenting to customers about his mistake rudely about Matthew. Matthew went out the front to ‘take a few minutes’ and on his return was shouted at across the pub in front of customers ‘you need to go out the back’ and ‘you need to ask me next time’. This made everyone feel very uncomfortable in the bar. This young female staff member then said to the rest of the staff in front of customers I finish in half an hour but I’ll be on the end of the phone in case HE!!!! messes up is bullying. Witnessing this kind of unprofessional behaviour—shouting, belittling, and speaking negatively about a colleague in front of customers—can definitely leave a lasting negative impression. It’s particularly concerning that this treatment was so public and seemed to make others, including customers, uncomfortable. In a hospitality setting, teamwork, respect, and professionalism are crucial for maintaining a positive environment for both staff and guests. No one should feel belittled or bullied, especially in front of others. The behaviour described does not align with what one would expect from a well-managed establishment, where staff should support each other to ensure smooth service and a pleasant experience for customers

A fabulous place to visit if you want that feel of old Whitby. Located in the old part of town, this strange but extremely interesting Inn is definitely a must to visit. The bar area is small, and the restaurant not much larger, however they have a great system in place, so as to get you seated and served. We had the Sunday roast, and it didn’t disappoint. £18 a head for roast beef and all the trimmings. The wine choice was also good, and considering where you are, reasonably priced.

Visited for dinner. I ordered a Pig cheek starter which was so bad that I cancelled my main course and left. Awful cooking - brown dried out pig meat on a tasteless mush. Truly shocked as it has great reviews. I can only assume they were having an off day of the main chef was away.

Went for a meal in the restaurant and for the price of the food it was atrocious. The veg risotto was overly spiced with Harissa, and one of our group was unable to eat it. Another of our group regretted her decision later that evening to finish the dish. The fish pie was under seasoned and the crab salad was underwhelming. Wouldn't return.

Went for a birthday meal. My starter of pigs cheeks was very small for what they charged (£15). The 3 small cheeks were crisp on the outside which is new to me. It came with a sauce but it had no flavour whatsoever. It was like coloured water. My main was Bouillabaisse, which I had to send back due to the lack of fish content. It’s was mainly vegetable in a tomato base. When I did get another potion, it had plenty of fish in there. It’s very over priced for the quality of food and I would not return or recommend.