Mixed Experience at Royal Regantris Villa Karang.
I've stayed at this hotel twice, opting for the modern rooms. While the location is excellent – across from the beach and near the harbor – my experience was marred by some issues.
Cleanliness was average, with signs that the room could benefit from a deep clean. I found mould in the fridge, dirt around the shelves, and a noticeable stain on the floor that was missed during mopping.
Unfortunately, my stay was further tainted by a dishonest staff member who intentionally overcharged me for an iced latte. When I questioned the price, she acknowledged it was expensive without correcting the issue. To make matters worse, she gave me the wrong change. The next day, another staff member quoted a significantly lower price for the same drink.
While most staff members were polite and helpful, the presence of at least one dishonest employee is concerning. The food was hit-or-miss, but the hotel's location and some friendly staff aren't enough to outweigh the negative experiences.
I'll think twice before staying here again, and I hope the hotel addresses these issues to provide a better experience for future guests.
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