DrDreTelAviv
28 Juli 2024
To start with the positives: Amazing, sandy and clean beach. Well kept grounds with great views. Excellent, enjoyable waterslides for the whole family in the Aqua park with almost zero wait times. The rooms were OK - old furnishing but clean and a large, comfortable bathroom. Our rooms were far away from the main building which is a hassle. We were in the 670 range - be sure not to take rooms further down than 630 in the bungalow section. The a la carte restaurants were good - we went to the Italian (OK food, service could be improved) and the Greek Taverna (good food, excellent service) - be sure to reserve two weeks before your stay - when we did 3 days before arriving, there was already limited availability. Now for the problems: The service was really subpar in several elements. The whole place is staffed by 18-19 year olds, who seem to have little experience and even less guidance from adult professionals. This becomes evident with: 1. Long waits at the front desk, when you do get to someone they have to go ask the manager about everything. Then they promise to do something but don't, and you have to ask again. A simple, 2 minute luggage pickup from our room on checkout was 15 minutes late, after we arranged it the evening before. 2. The Buffet restaurant does not function well - their are too few waiters/busboys and no one seems to be managing them. The food selection was OK but you can't enjoy it when no one clears your table, drinks take too long to arrive, tables are not set correctly. We ended up just giving up on breakfast. Try to go to a la carte restaurants for all dinners. 3. A general feeling of a lack of generosity. It is all inclusive, but no one seems to be going out of their way for you to enjoy that. The coffee shop was never open during our stay. Reluctant service in the lobby bar on two separate occasions. Cart rides to the Aqua Park always full, with low frequency. We were questioned at the towel booth at the beach like we were trying to steal them.... With an overhaul of the service attitude and more professionally trained, motivated staff, this hotel would be great and would deserve a 5 star review.
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