Home2 Suites by Hilton West Bloomfield Detroit

Lack of service, amenities, and staff We stayed here for 4 days while visiting family in the area. The hotel was clean and bright upon arrival, but that's about where the charm ended. Our biggest complaints were room cleanliness, breakfast, and lack of staff. When I got to my room, we found a MOLDY plate in the dishwasher. Immediately closed that and ignored, as we didn't have a need for the dishwasher, but still really disgusting. We also saw makeup stains on the sheets my children were using on the pullout couch, which made it clear that things were not cleaned properly between guests. The shower had a shampoo and body wash bottle. Both bottles had the same clear soapy contents in them, so I have no idea what they are using in those refillable bottles, but it's certainly NOT what is labeled and that seems dishonest and concerning. There was hardly anyone ever present at the front desk. I stood there for 10 solid minutes one morning, waiting for someone to give a crap enough to come to the desk. Multiple staff members walked by me, locked eyes with me then moved on without a word. Breakfast - PITIFUL! They pitch a free hot breakfast with "endless possibilities". Each morning, we were met with total disappointment. This is all they had: 3 stale cereals in dispensers, yogurt/toppings, powdered eggs, old turkey bacon, mushy mini hashbrown rounds, old breads, and waffles. It was the saddest breakfast I've ever seen, but hey... you get what you pay for. It's definitely not what the website indicates.

Bedbugs - made complaint - zero effort to apologize or offer any compensation or any thing - front desk also stated they never give extensions for check out from 11 to Noon which I highly doubt but if true is another reason what sadly would be a very good place as it has a great facilty and location - there were other helpful desk people but the desk help on January 9 mornign was horrible and completely not a good person to be listening and answering peoples questions and responding to a. Horrific complaint of many bed bugs - my body is. Now riddeled with bites

Casey is the key! Great service & great stay! Casey was amazing throughout the entire booking process. She was friendly and accommodating! Thank you for making the process easy & efficient!