Hkk Hotel Wernigerode

Superb hotel in the heart of Wernigerode with excellent facilities and rooms. No tea makinf facilities in the room but kettle supplied by reception and milk and sugar from the restaurant. The shower is excellent in a small wet room with a massive rose and detached separate shower hose. The food is also excellent with large choice for dinner and breakfast with cold and hot options - spoil for choice.

We stayed here as part of a group. The hotel was very busy with both regional and international companies. We were amazed by the size of the dining room which was expanded nightly via adjoining room partitions to accommodate the masses. Our room was large and comfy with a built-in luggage rack and plenty closet space. What is certainly weird, and maybe this is a German thing, but my husband loved the instant cappuccino packs provided in the room, but these were never refilled. In fact, our mugs were left dirty and we had to wash them ourselves. No milk or creamer are provided, so you've got to take a little jug from the restaurant. No coffee or tea supplies were refilled during our time. Others in our group had the same experience. The front office service was hit or miss and generally I found them more engrossed in their tasks like balancing their floats than to attend to customers'. A front office agent should be forward facing I feel at all times, as otherwise you're looking at the staff from the side and trying to get their attention. The buffet was quite good as we enjoyed breakfasts and lunches daily. I wish the fish was done in different styles but I liked the variety nightly for dinner and lots of vegetable options. The dessert could have been was more innovative than mousse, mousse and mousse in different flavours with icecream. Some bread pudding, proper cake, a trifle or creme caramel, meringue, etc. would have been welcomed, especially by the international guests. I mean even German desserts like Apple strudel, Lebkuchen, Plum cake or other regional sweet would have been nice. Location is halfway between the railway station and the center of town and the little red land train to the castle starts & stops just behind the hotel so this is very ideal. We enjoyed the bar in the evenings. The bartender Salvatore was a delightful character; friendly and efficient despite not speaking a word of English. We would definitely stay here on a future trip.

Nice hotel in the beautiful city of Wernigerode, staff very friendly, professional and attentive. Hotel is well built, facilities in good order, restaurant serves tasty food. The breakfast catered for all needs. The room I had was double story, it was well equipped and the standard is high. Bathrooms are awesome, virtually new, showers large and space. Upstairs was a tv and lounge room, bottom floor bed and bathroom. A well run and smoothly organized operation

Disappointed with this hotel, no air-conditioning in the rooms, no tea and coffee making facilities, bed linen not changed in five days, Bar not open. Ostensibly it is quite a nice hotel, the staff are friendly, the rooms are a good size, and the buffet breakfast and dinner are very good, but it certainly lacks something, highlighted above. Not changing the bedlinen when the temperature was 104 F is travesty, and has to be remarked upon.

Unfortunately, a generally good impression of hotel was spoiled by a very unethical behavior of the hotel. The hotel charged me and my wife an additional tourist tax to the final price quote from ***********, which explicitly stated that taxes were included. The hotel's explanation of this situation was that the final price quote from *********** did not include the tourist tax. My wife and I found this explanation ridiculous, because on *********** price quote it explicitly states that "the price is final" and "taxes are included in the final price". So, from our point of view, we were intentionally deceived when we made the reservation on *********** because they offered a lower price than what they actually asked us to pay.

I stayed in this hotel during a Great Rail Journeys holiday. It is modern, clean with friendly and helpful staff. The rooms are clean and fairly spacious. Bathroom has a decent shower. The breakfast buffet is excellent and the evening buffet is wonderful. We chose to eat in the hotel rather than go out for evening meals. Although this is a very difficult time for hotels because of Covid, everyone did their utmost to make our group welcome. One minor point is that there are only 2 free cappuccino capsules supplied for your stay with additional ones chargeable. I bought instant and coffee creamer at the local store.