Hotel Mohr & Spa

Well we have accidentally booked the wrong hotel - I am American and booked it, but we were planning to stay at a hotel with the same name in Austria. By the time we arrived , we saw the reservation was wrong . We called to apologize and cancel and see if maybe we could get at least a partial refund ( there's nothing to clean, no food needed etc etc) Anyways: I called to try and talk to someone. The guy at the hotel says: oh I don't speak English. Doesn't try to get anybody or whatever and hangs up. Then a few minutes later my wife, the German, call and talk to him. VERY RUDE PERSON! he does not let her finish my sentence , says no thats not us , we are Mohr Hotel ... She said : yea exactly that's what I was trying to say ! You have a reservation in our name for four people correct? He goes: oh JA! So she apologizes and try to explain the whole thing - and he just literally flips her off, doesn't let her finish her sentence again, he does not negotiate and just says: well.. too late, not my fault. And then again ( she’s being very very polite!!) he doesn't let her finish her sentence, just denies and then hangs up on her while she’s talking. THE RUDEST PERSON I'VE EVER TALKED TO AT ANY HOTEL. we're still waiting on email response, but they don't seem to care at all. Very sad! I WOULD NEVER RECOMMEND THIS HOTEL. WORST SERVICE IN MY LIFE.

Für kurze Übernachtungen ok. Zimmer und Bad waren zu klein, es gab keine Ablage für Koffer. Bei 2 Personen wird das noch enger. Leider stand in der Hotelbeschreibung nicht das der Saunabereich nur Fr.-So. geöffnet ist und er zusätzlich bezahlt werden muss. Es gab 3 unterschiedliche Kissen gerade zum fernsehen sehr bequem. Der Fußboden und der Flur knarrte. Und man konnte die Nachbarzimmmer hören.

Charmantes kleines Hotel, großer Parkplatz, netter Empfang, leider nicht Behindertengerecht, da viele Treppen im Haus. Schöne Zimmer, Restaurant sehr zu empfehlen, Wellnessbereich klein aber oho, wir hatten an 2 Tagen fast alles für uns alleine, der Whirlpool im freien mit Glaskuppel hat was. Die Wellnessanwendungen traumhaft und mega erholsam. Der Service sich Tee, Kaffee o. Cocktails in den Wellnessbereich liefern zu lassen - mega cool. Wir kommen gerne wieder!