St George's Hotel - Wembley

If your minimum expectations are a good sleep and breakfast, forgot about this hotel. Let me start with the good things first, the TV was satisfactory and i was glad to have a small fridge. The shower head was powerful and the aircon was strong. But the shower glass door was not properly installed and water kept spilling out. Also the aircon was like a wild animal that temperature was difficult if not impossible to adjust. And the wind blew on my head! I really hope the hotel would at least change all the pillows. They were old, deformed plastic, not feather filled. The mattress was too soft for my back and not too comfortable. Then the two bedside lamps were broken and the curtain of the window couldn’t be pulled up. The worst was the breakfast. I have noted from previous reviews that one shouldn’t expect a lot, but common, not that poor! No wonder for two days, I was the only customer. On the first day, the server forgot to keep the coffee pot hot and I needed to drink from adding instant coffee powder to mix in hot water. There were neither equipment to keep things hot or cold. Yoghurt in this weather was just kept on the table and eggs were cold. The server volunteered to cook me eggs. When I asked for them to be scrambled, they ended up like some Indian pancake 😢. I chose this hotel mainly due to its availability of aircon and location. But it turned out the location was bad…. Took me 15 min to walk in the hot weather from railway station to hotel. Actually the hotel staff could inform guests well in advance to take buses and the bus numbers. It also required 12 minutes to walk from the hotel to the venue of the Talk Show I attended. All in all, what a disappointing experience and £205 for two nights for a small single room is definitely far from ideal

The room was very nice. Jet Bathtub was a nice add on.. customer service was 10/10.. ordered steak and chips from the restaurant 10/10 as well.

Check in and check out was awful. Nobody at the desk either time. When the guy checked me in he spent more time talking to his colleague rather than dealing with me. I asked about parking to which he told me to get my car to the gate and he’d let me in. Twice I pressed the bell until I was let in. Parking was limited and fairly tight. I’ve then gone back in to get my room key. The same guy told me to wait and then had absolutely no idea who I was even though I’d just spoke to him. No receptionist at check out, told by the guy who had been in the restaurant that I’d have to wait while he rang someone who could assist. Whilst waiting a parcel delivery guy came in and he was told the same, wait for a receptionist. The lady arrived and asked me what I was delivering. Realising she had the wrong person she then proceeded to deal with the parcel 1st. This meant phoning the recipient of the parcel before attending to my checkout