MSM Arena Hotel

Very poor service customer care very rude I was with my 6month old baby he don’t wanna open the door he is very rude he is talking bad words as well also they charge me £10 for late check in but I was there on time I’m not going to book this hotel next time very poor service and rude behaviour

Really nice warm welcoming

房間很整潔。 位置就在大街，門前就有巴士站，落車就到酒店門口了。 房間的radiator有開著，但再額外給你迷李電暖爐，不過我沒有使用。

Clean, well-presented and good value hotel for a work stay. Efficient and personable staff. Would recommend and use again.

This was the worst place I have ever stayed. The staff are not helpful. The hotel was not clean at all. Furniture was fixed with sellotape, walls were smashed, floor tiles were cracked, stains on bed, hair on the floor and used cigarettes outside window. The “quiet time” rule does not exist as noise carried on all night so we got no sleep. Do not stay here!

Well not sparkling but ok as a base for wembley a 15 min walk .As for the room very basic but ok for the £ .No drawers onlya few coat hangers every piece of floor is tiled .No black out blind on widow just basic roller blind no air con so opening window to let some air in .Tv in room didnt use so can not comment. I will give a heads up takeyour own spoon as wooden stirrers only thing provided with tea and coffee .The bathroom was very small with shower cubicle which was quite good actually .If you want a peaceful night take ear plugs as you are next to a main road .No mirror in the room as such my partner only just managed to do her hair reaching into the bathroom .Staff were helpful enough with local knowledge. No key or even even keycard but with electric keypad with own individual number code so security wise pretty good .Reception area is a little area and not manned permanent a number to phone if no one there .